I have over 20 years’ experience with project management, business analysis, process improvement, and change management where I have delivered multiple successful project results.
Responsibilities have included:
* Managing teams of business, analytical, and/or technical members
* Defining servicing needs and related operational requirements
* Ensuring ongoing scalability and supportability of the implementation
* Understanding the customer and/or user experience
* Documenting key processes, user stories, and use cases