Bilingual English and Korean Vital Monitoring Jr. Associates Profile

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Posted
Worldwide
ob Description

A back-office position where multiple tasks are requested for the associates to execute. Calls, emails, and chat are part of the different channels of communication that the associates will be using to interface with patients belonging to different providers and managers.


Responsibilities:

Performs daily operations of call center activities while various background operations duties.
Executes inbound and outbound customer service support, via phone, email, and/or chat.
Responds to Customer inquiries within the set departmental staffing and time parameters.
Follow established and documented policies and standard operating procedures, such as completing a checklist, escalation request, and documenting account records.
Provide quality satisfaction and accuracy in both responses and documentation in all customer and client service inquires.
Adhere to HIPAA privacy laws.
Complete and accurately disposition call records for issues and capturing of accurate contact information if necessary.
Maintains a positive and customer-focused attitude while assisting customers.
Has constant contact and escalates all major issues to senior or assistant associate.


Requirements:

Must be 18 or older.
Bilingual Korean and English a must.
Have at least a high school diploma.
A minimum of 10 Mb internet connection.
Intel Core I3 or I5 processor and headphones with noise reduction included.
Customer service soft skills experience.
Must be proficient with computers, including basic knowledge of using Google suite.
Have basic knowledge of medical terminology (preferred but not required).
Needs to have good time management and proactivity skills.
  • Less than 30 hrs/week
    Hourly
  • 6+ months
    Duration
  • Intermediate
    Experience Level
  • $5.00-$8.00
    Hourly
  • Remote Job
  • Ongoing project
    Project Type

Skills and Expertise

Language Fluency
Native
Other
English Korean Virtual Assistant Customer Service
+ 1 more

Activity on this job

  • Less than 5
    Proposals
    Less than 5
  • 24 days ago
    Last viewed by client
    24 days ago
  • 2
    Interviewing
    2
  • 8
    Invites sent
    8
  • 6
    Unanswered invites
    6

About the client

Member since Oct 14, 2021
  • United States
    Spring 7:58 pm
  • 6 jobs posted
    0% hire rate, 3 open jobs
  • Member since Oct 14, 2021

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