Billing Ops (OTC) Collections Specialist

Posted 2 months ago
Only freelancers located in the U.S. may apply. U.S. located freelancers only

We are currently seeking a highly motivated, excitable and results driven Billing Ops Collections Specialist to join our finance team for a part-time role at a tech company HQ'd in San Francisco, CA!

Reporting directly to the Controller, the Billing Ops Collections Specialist will do high value account follow ups and interact closely with our customers - working with them through emails and phone calls to ensure timely payments. This person will also leverage our two amazing Billing Ops Collections Staff to drive results, visible to the entire Company!

This role requires an individual who is capable of dedicating approximately 30 hours per week, with a requirement to work at least 3 hours a day. The main responsibilities include using our AR tool, Upflow, and email communication for high-value follow-ups and account resolution.

As the Billing Ops Specialist, you will have a direct impact on maintaining our strong DSO metrics as well as keeping past due down. We have a process that the Controller and Accounting Manager have perfected over 3+ years working together, and looking for a highly motivated individual to slot in and run the day to day. We are super motivated and beyond excited to reduce our DSO even further!
Key Responsibilities:
Results driven, loves working with customers (who love us!) for timely payment and seeing past due go down
Send weekly report to the Controller and drive down DSO and past due balance
Use Upflow and email to conduct high-value follow-ups and resolve account discrepancies.
Communicate effectively (email and telephone) and professionally with customers to arrange outstanding payments and resolve any issues.
Work closely with our contractors to handle aged receivables and improve collections efficiency.
Maintain accurate records and prepare reports on receivable status, including weekly updates on status’
Requirements:
Proven experience in customer revenue collections or similar role.
Proficient in Excel and Google Sheets (sorting, search, pivot tables, etc.).
Highly organized and ability to follow up with customers weekly and daily
Problem solving ability and to work through and get to the root issue and drive towards resolution.
Excellent communication and negotiation skills.
Strong understanding of billing and financial concepts.
Exceptional attention to detail and accuracy.
Strong organizational and time-management abilities.

If you believe you have the qualities to succeed in this important role and are interested in joining a supportive and dynamic team, we warmly invite you to apply.

  • More than 30 hrs/week
    Hourly
  • Intermediate
    Experience Level
  • $25.00

    -

    $35.00

    Hourly
  • Remote Job
  • Ongoing project
    Project Type
Skills and Expertise
Email Communication Skills
+ 7 more
Activity on this job
  • Proposals:
    5 to 10
  • Last viewed by client:
    3 weeks ago
  • Interviewing:
    5
  • Invites sent:
    71
  • Unanswered invites:
    39
About the client
Member since Apr 15, 2016
  • United States
    Sf 4:19 AM
  • 115 jobs posted
    94% hire rate, 2 open jobs
  • $2.5M total spent
    152 hires, 50 active
  • $15.52 /hr avg hourly rate paid
    152,354 hours

Explore similar jobs on Upwork

Tax adviser in Dubai (eCommerce)
New
Hourly ‐ Posted 25 minutes ago
Tax Accounting Tax Return Tax Preparation Financial Accounting International Accounting Standards Accounting Tax Law Compliance Tax Certification Submission Tax Law Tax Refund Submission Tax Preparation Software Tax Exemption Submission Tax Planning & Advisory Accounting Advisory Accounting Basics
Pinterest Account Manager
New
Hourly ‐ Renewed 2 hours ago
Pinterest Social Media Management Social Media Marketing Trend Forecasting Pinterest Ads Manager Marketing Strategy

How it works

  • Post a job icon
    Create your free profile
    Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
  • Talent comes to you icon
    Work the way you want
    Apply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
  • Payment simplified icon
    Get paid securely
    From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile

About Upwork

  • Rating is 4.9 out of 5.
    4.9/5
    (Average rating of clients by professionals)
  • G2 2021
    #1 freelance platform
  • 49,000+
    Signed contract every week
  • $2.3B
    Freelancers earned on Upwork in 2020

Find the best freelance jobs

Growing your career is as easy as creating a free profile and finding work like this that fits your skills.

Trusted by

  • Microsoft Logo
  • Airbnb Logo
  • Bissell Logo
  • GoDaddy Logo