Client Services Supervisor

Posted 4 weeks ago
Worldwide

We are seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will be responsible for managing day-to-day administrative tasks, ensuring smooth operation of the office, and supporting various departments. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office Suite, and possess a strong ability to multitask.

    Responsibilities:
    
Responsible for day-to-day supervision of direct client services, making an initial visit to a member’s home prior to the start of work. Managing the weekly schedules of PSS workers, taking the referral intakes as needed, conducting client record reviews and participating in the QA activities.

    Requirements:
    - Proven experience as an office administrator or similar role
    - Proficient in Microsoft Office Suite
    - Excellent organizational and time management skills
    - Strong attention to detail
    - Good verbal and written communication skills

Responsibilities-

Takes referrals and assigns clients to field staff.
Make an initial visit to a member’s home prior to the start of work by PSS and to develop and review with the member the Authorized Plan of Care.
Follows up on referrals by contacting clients, family members, etc.
Handles client service supervision/training per agency policy.
Documents telephone/in-office conferences with clients/family, staff, and others.
Manages the client services coordination.
Manages the HR needs of the client services department, notifying the Administrator when new hires are needed to stay proactive with growth plan.
Assists with interviews and hires select service personnel.
Orients staff to policies and procedures of our Agency.
Supervises staff to ensure quality performance standards.
Establishes mutual goal setting and achievement standards.
Maintains high visibility and availability in the office.
Works to develop a positive rapport/relationship with all staff.
Carries beeper when away from office and responds within the hour.
Shares on-call responsibility on an equitable basis.
Actively develops and pursues referral sources, as well as facilitates on-going relationships with various community organizations.
Other duties as assigned.

    If you are a motivated self-starter with a passion for organization, we would love to hear from you!

  • Hours to be determined
    Hourly
  • Intermediate
    Experience Level
  • $6.00

    -

    $7.00

    Hourly
  • Remote Job
  • One-time project
    Project Type
  • Contract-to-hire
    This job has the potential to turn into a full time role
Skills and Expertise
Office 365 Administrative Support
+ 1 more
Activity on this job
  • Proposals:
    5 to 10
  • Last viewed by client:
    4 weeks ago
  • Interviewing:
    1
  • Invites sent:
    1
  • Unanswered invites:
    0
About the client
Member since Jun 15, 2024
  • United States
    5:46 PM
  • 1 job posted
    0% hire rate, 1 open job

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