e-Commerce Project Manager

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e-Commerce Project Manager for startup ecommerce website

Position Overview
The e-Commerce Project Manager is the main point of contact and accountable party for onsite e-commerce and the day-to-day manager of e-commerce for assigned specific business
unit(s). This role is a key liaison between the product, marketing, technical, vendor and
executive teams. This position develops and executes strategic projects that support DHG’s
goals and initiatives, and delivers the projects on time, on budget, and meeting key KPIs.
Responsibilities include planning activities, resource/vendor alignment, and coordinating
execution. This position requires strong project management capabilities, effective
communication and collaboration skills, and the ability to provide insight around potential risks
and opportunities, resolve conflict, initiate resolution, and deliver results.
● Manage e-commerce functions including, but not limited to, optimizing conversion,
supporting acquisition and lead gen efforts, updating site content, managing pages and
products, maintaining inventory levels, and overseeing user flow/customer experience
● Oversee the digital customer experience including, but not limited to, supporting order
lookup and customer service inquiries, coordinating transactional and relationship
emails, providing FAQs, overseeing digital properties and managing all posttransactional activities
● Responsible for maximizing revenue on site and maximizing upsell/cross-sell/AOV
● Identify, develop, and execute projects that support DHG’s business goals and initiatives
● Work with e-commerce Digital Director stakeholders to identify the success criteria of
projects, benchmark KPIs, and measure success against identified KPIs
● Lead development of project plans, process flow diagrams, use cases, current/future
state diagrams, and functional and technical requirements
● Lead cross-functional teams on an ongoing basis including stakeholders and team to
ensure project success
● Independently ensure the successful implementation of projects including and managing
timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and
resource constraints
● Keep project plans up to date at all times
● Monitor and measure project processes and activities to identify and communicate
potential issues, risks or problems in a timely fashion and provide corrective action
options and drive to resolution
● Prepare launch go/no go checklists and create contingency plans
● Where necessary, escalate schedule delays due to issues and risks to e-commerce
Digital Director
● When needed, negotiate project priorities and workload with internal stakeholders and
team members
● Review performance evaluations for vendors on projects
● Provide direction and coaching to Business Analysts on project team
  • More than 30 hrs/week
  • 6+ months
  • Expert
    Experience Level
  • $8.00-$25.00
  • Remote Job
  • Ongoing project
    Project Type

Skills and Expertise

Project Management Digital Project Management Milestones Project Scheduling Decision Making Communications Critical Thinking Skills Project Objectives Process Infographics Time Management
+ 8 more

Activity on this job

  • 20 to 50
    20 to 50
  • 3 days ago
    Last viewed by client
    3 days ago
  • 15
  • 23
    Invites sent
  • 3
    Unanswered invites

About the client

Member since Apr 14, 2013
  • United States
    Houston 10:41 pm
  • 185 jobs posted
    52% hire rate, 4 open jobs
  • $53,111 total spent
    120 hires, 6 active
  • $6.70 /hr avg hourly rate paid
    3,154 hours
  • Member since Apr 14, 2013

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