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Operations Manager For Growing Executive Coaching Firm

Posted 2 months ago

Job Description – Operations Manager

Ready to dive into the action, not just direct it from the sidelines? If you’re nodding “yes,” you’re the Cashlete we’re seeking. Your stage awaits; keep reading!


Speak Your Way to Cash is not just a training company; we’re a movement. We empower experts—our Cashletes—to master the art of speaking and selling.


We equip Cashletes to command any stage. From virtual events to private coaching, we’re the driving force behind our clients’ speaking success.


As an Operations Manager, you’ll be hands-on, diving deep into day-to-day operations:

• Day-to-Day Operations: Take an active role in daily tasks, ensuring smooth business operations.
• Process Improvement: Identify and implement operational efficiencies.
• Team Coordination: Facilitate and participate in team efforts, stepping in to get things done.
• Learning the Ropes: Fully immerse yourself in the business to make informed, impactful decisions.

Key Performance Indicators (KPIs):

1. Operational Efficiency Ratio: Measures how well the business is utilizing its resources.
2. Process Cycle Times: Time taken to complete key operational tasks, aiming for consistent reduction.
3. Cost Savings: Amount saved through process improvements and efficient resource allocation.
4. Team Productivity Levels: A metric to gauge the output of the team or department overseen.
5. Employee Turnover Rate: A lower rate would indicate a healthier work environment, which is often a byproduct of good operations management.
6. Customer Satisfaction Score (CSAT): Especially important if the Operations Manager is involved in customer-facing processes.
7. Project Completion Rate: Percentage of projects completed on time, especially relevant if project management is a key aspect of the role.
8. Vendor Performance Metrics: Evaluates the quality, cost, and timeliness of work done by vendors.
9. Inventory Turnover: Measures how many times inventory is sold and replaced over a specific time period.
10. Quality Metrics: Could include the rate of product defects, customer complaints, or other quality control measures.
11. Budget Adherence: Measures how well budgets are followed in operational activities.
12. Task Completion Rate: Specific to day-to-day tasks, measuring how many are completed in a set timeframe.


• Skills: Exceptional multitasking, project management, and hands-on problem-solving skills.
• Experience: A track record in operations, focusing on both management and execution.
• Character: Proactive, detail-oriented, and a team player to the core.


This is a contract position with the potential to become a permanent role. We offer a competitive salary with performance-based bonuses.


• Type: Contract (with potential for permanent placement)
• Location: Remote (U.S.-based, for potential event travel)
• Hours: Flexible within 9 AM to 6 PM Eastern
• Travel: Optional opportunities to support in-person events in Atlanta, GA.


Qualified candidates will go through an initial screening, followed by a series of interviews.

About the client
Member since Dec 18, 2019
  • United States
    Flossmoor 9:59 PM
  • 104 jobs posted
  • $168K total spent
    57 hires, 18 active
  • $17.27 /hr avg hourly rate paid
    7,584 hours
  • Mid-sized company (10-99 people)
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