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Seeking Specialist for Omnichannel Customer Support System with Chatbot Integration

Posted last month

We are looking for an experienced developer to create and integrate an omnichannel customer support system with a chatbot that will automatically handle customer inquiries during off-hours. Our goal is to consolidate all communication channels (email, social media, messengers) into a single interface to simplify the customer inquiry process and enhance their satisfaction with our company.

Responsibilities:

Analyze current communication channels and propose the best solution for their integration.
Select and configure a suitable platform for omnichannel support (e.g., Zendesk, Freshdesk, Intercom).
Develop or integrate a chatbot capable of automatically handling standard customer inquiries.
Set up workflows to switch between chatbot and live operator interactions.
Ensure system testing and deployment, and train staff on the new system.
Requirements:

Experience with omnichannel customer support platforms.
Knowledge in chatbot development and integration (preferably using Dialogflow, Microsoft Bot Framework).
Ability to integrate multiple communication channels into a unified system.
Experience in setting up workflows and training staff.
Detail-oriented and results-driven.

About the client
Member since Jun 3, 2022
  • Poland
    Kraków 12:39 AM
  • 33 jobs posted
  • $7.6K total spent
    12 hires, 5 active
  • $35.72 /hr avg hourly rate paid
    174 hours
  • Tech & IT
    Small company (2-9 people)
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