We are a dynamic and growing company specializing in vacation rental property management and cleaning services. Our goal is to provide high-quality and hassle-free experiences for our guests, and we are committed to maintaining the highest standards of cleanliness, comfort, and customer service. With a portfolio of 17 rental properties and experience serving our existing cleaning clients with over 50 rentals in the area, we understand the importance of attention to detail and efficient management in the vacation rental industry.

We are seeking an experienced and motivated Vacation Rental Property Manager to join our team. This individual will be responsible for 24/7 guest communication and support, managing and scheduling maintenance tasks, overseeing cleaning services, and ensuring that all properties are in pristine condition for our guests. The ideal candidate will have a passion for providing exceptional customer service and will possess excellent organizational and problem-solving skills.

If you are looking for a challenging and rewarding opportunity in the vacation rental industry, we encourage you to apply. We offer a dynamic work environment and opportunities for growth and development within the company.

Responsibilities:

- 24/7 guest communication and support, including phone and text support
- Respond to guests' inquiries and concerns in a timely and efficient manner
- Manage and schedule handyman for maintenance tasks
- Manage cleaning services and cleaning calendar
- Ensure property is well-maintained and guest-ready at all times
- Resolve any guest complaints or issues in a timely and professional manner
- Manage and update property listing on vacation rental websites
- Process payments and handle financial record-keeping
- Conduct property inspections prior to and after guest stays
- Ensure all local regulations and laws related to vacation rental properties are followed
- Review guests and ensure a positive experience for all parties
- Continuously monitor and improve property amenities and features to enhance guest experience
- Generate weekly and monthly reports on property performance, occupancy rates, and revenue
- Stay up-to-date with market trends and competition to improve marketing and pricing strategies
- Develop and maintain relationships with key suppliers and contractors to ensure seamless property management and maintenance operations
- Communicate with team to ensure team members are happy and quality work is being produced
- Control cleaning quality by regularly inspecting properties and addressing any issues with cleaners
- Hire cleaners or handymen as needed to ensure adequate staffing levels
- Possess strong problem-solving skills and the ability to resolve issues quickly and effectively.
- Expert in using various tools and software commonly utilized in the vacation rental industry.