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Check out a sample of the 1,708 Customer Service Representative jobs posted on Upwork

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Center…

Customer Service Email Support Online Chat Support Phone Support Customer Support Finnish English
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$2,100
Fixed-price

Intermediate
Experience level

We are an international political consulting firm based in Singapore, seeking a knowledgeable and experienced Consulting Advisor specia…

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Customer Service for Gun Accessories Company
New
Hourly ‐ Posted 22 hours ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Expert
Experience level

Our client sells pistol accessories via a retail website. This position will be responsible for handling: - All customer service ticket…

Customer Service Customer Satisfaction Customer Support Product Knowledge Email Support Limited Liability Company Freshdesk English
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Customer support - German & Polish Hourly ‐ Posted 2 days ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

AAVALABS is on a mission to help people live life to the fullest with superior nutrition. For over 13 years, we are passionate about ma…

Customer Service English German Customer Support Email Support Freshdesk Food & Beverage Order Tracking Order Processing Polish
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Klaipėda 📍 Consultation in insurance branch
New
Fixed-price ‐ Posted 21 hours ago

$20
Fixed-price

Entry
Experience level

Hey! You will need to visit an insurance branch and have an easy consultation. Cities: Klaipėda - Vilnius - Kaunas - Šiauliai I will g…

Customer Service Lithuanian
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Medical Representative for Pharmaceutical Products
New
Hourly ‐ Posted 22 hours ago

Hours to be determined
Hours needed

3 to 6 months
Duration

Expert
Experience level

We are seeking a skilled and dedicated Medical Representative to promote and sell our pharmaceutical products. As a Medical Representat…

Customer Service Data Entry Pharmaceutical Industry
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

We are seeking a passionate and experienced Customer Service Representative who is fluent in Hungarian. This role requires a proactive…

Customer Service Phone Support Product Knowledge Order Tracking Email Support Customer Support Hungarian Retail & Consumer Goods Complaint Management
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Customer support - English & German Hourly ‐ Posted 3 days ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

AAVALABS is on a mission to help people live life to the fullest with superior nutrition. For over 13 years, we are passionate about ma…

Customer Service English German Customer Support Email Support Freshdesk Food & Beverage Order Tracking Order Processing Polish
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Ticket Sales Representative at Concert Hall Box Office
New
Fixed-price ‐ Posted 21 hours ago

$45
Fixed-price

Entry
Experience level

We need a native Czech speaker in Prague to handle ticket sales at a concert hall box office for a period of 1 hour in February 2025. T…

Customer Service Lead Generation Data Entry Sales
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Zendesk to Helpscout Migration Expert
New
Hourly ‐ Posted 21 hours ago

Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Expert
Experience level

We are looking for a skilled professional who can assist us in migrating our customer support system from Zendesk to Helpscout. The ide…

Customer Service Customer Support
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Customer Service Representatives on Upwork
can earn $19–$35/hr.
Learn more below about how you can earn a career on the world’s work marketplace.
Customer Service Representative average prices bell curve

$19 $35

Median hourly rates (USD)

How to Become a Freelance Customer Service Representative

Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.

What does a customer service representative do?

Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.

Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.

What skills are needed for a customer service representative?

The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:

  • Attention to detail
  • Problem-solving
  • Strong written and verbal communication
  • Industry- or product-specific customer service experience
  • Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
  • Ability to work from home in a quiet space

Should I get a customer service certification?

In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:

  • Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
  • Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)

What are the job responsibilities of a customer service representative?

Common customer service representative job responsibilities include:

  • Answering customer questions via email, live chat, and telephone
  • Troubleshooting customer complaints and issues in real time
  • Collecting customer information and submitting support tickets for technical support
  • Assisting customers with purchases, payment processing, and returns
  • Managing customer relationships via a CRM platform

Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!

Eager to learn more about customer service jobs on Upwork? Check out these additional resources:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.

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