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Check out a sample of the 1,982 Customer Service jobs posted on Upwork

Technical Customer Support
New
Hourly ‐ Posted 9 minutes ago

Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Entry
Experience Level

Do you have a Tech Support background? Do you enjoy work-from-home and flexible schedules? We are seeking Mod Contractors to join our n…

Customer Service Communication Etiquette Customer Support Customer Service Jobs Technical Support Email Support Email Communication Incident Management Online Chat Support Administrative Support Product Knowledge
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Toy Testing Specialist
New
Hourly ‐ Posted 38 minutes ago

Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Intermediate
Experience Level

Hello, I am finishing up some final touches on a baby teething toy that I designed. Considering it is a baby teething toy, I would li…

Customer Service Retail & Consumer Goods Testing
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Remote Operations Specialist
New
Hourly ‐ Posted 54 minutes ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

Job Summary: The Operations Specialist is responsible for managing all operational aspects of HIPSTR and is responsible for ensuring…

Customer Service Complaint Management Jobs Call Center Management English Business with 10-99 Employees JobsStartup Company JobsCustomer Service Jobs Communications Project Management Customer Support Administrative Support
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Remote Travel Specialist
New
Hourly ‐ Posted 1 hour ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Entry
Experience Level

We are looking for motivated people who want to Book Travel remotely, from home. Choose your own hours; Full or Part-time. Commission-b…

Customer Service Customer Service Jobs Researcher Communications Travel Agent Social Media Marketing Jobs Email Communication Customer Support Travel Jobs Travel Planning Real Estate Investment Assistance
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30+ hrs/week
Hours needed

More than 6 months
Duration

Expert
Experience Level

We are looking for professional individuals who are determined to make sales. You must have 2 months of experience chatting & selling…

Customer Service Virtual Assistance
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Travel Consultant
New
Hourly ‐ Posted 33 minutes ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Entry
Experience Level

If you are searching for your next adventure in your professional life, we may have the perfect position for you as a travel agent on o…

Customer Service Hospitality & Tourism Travel Agent Travel Planning Communications Social Media Marketing Jobs
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Looking for experienced Onlyfans chatter!
New
Hourly ‐ Posted 54 minutes ago

Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Expert
Experience Level

Looking for someone to handle the DMs and posting on an onlyfans account. Commission based pat.

Customer Service Marketing Strategy Jobs Smartphone Content Writing Jobs Social Media Content Social Media Content Creation
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Customer Support Agent (1 month contract)
New
Fixed-price ‐ Posted 1 hour ago

$100
Fixed Price

Expert
Experience Level

Pay: $100 (Increase based on performance) This opportunity has the potential for full-time employment and offers additional compensatio…

Customer Service English Customer Service Jobs Customer Support Virtual Assistant
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Check call center script (Nigeria only)
New
Hourly ‐ Posted 1 hour ago

Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Entry
Experience Level

- I need you to call in two different e-commerce companies and pretend that you are a regular customer. - Ask questions listed down be…

Customer Service Data Entry
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Director, Customer Success and Client Engagement
New
Hourly ‐ Posted 1 hour ago

Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Entry
Experience Level

Leads client engagement and project management from a relationship-building and delivery standpoint. Responsible for building and nurtu…

Customer Service Email Support Virtual Assistant Following Procedures Phone Communication Ticketing System Order Processing Administrative Support Scheduling Task Coordination Customer Service Jobs
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Customer Service Representatives on Upwork
can earn $19–$35/hr.
Learn more below about how you can earn a career on the world’s work marketplace.
Customer Service Representative average prices bell curve

$19 $35

Median hourly rates (USD)

How to Become a Freelance Customer Service Representative

Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.

What does a customer service representative do?

Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.

Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.

What skills are needed for a customer service representative?

The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:

  • Attention to detail
  • Problem-solving
  • Strong written and verbal communication
  • Industry- or product-specific customer service experience
  • Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
  • Ability to work from home in a quiet space

Should I get a customer service certification?

In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:

  • Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
  • Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)

What are the job responsibilities of a customer service representative?

Common customer service representative job responsibilities include:

  • Answering customer questions via email, live chat, and telephone
  • Troubleshooting customer complaints and issues in real time
  • Collecting customer information and submitting support tickets for technical support
  • Assisting customers with purchases, payment processing, and returns
  • Managing customer relationships via a CRM platform

Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!

Eager to learn more about customer service jobs on Upwork? Check out these additional resources:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

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