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Check out a sample of the 2,079 Customer Service Representative jobs posted on Upwork

Remote Travel Advisor
New
Hourly ‐ Posted 32 minutes ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Entry
Experience Level

We are seeking an experienced and motivated Remote Travel Advisor to join our team. The Remote Travel Advisor will be responsible for h…

Customer Service Customer Service Jobs Communications Travel Planning
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

Are you passionate about providing top-notch customer support, and looking to join a thriving SaaS company in the electronic signature…

Customer Service Tech & IT English Startup Company Jobs Online Chat Support Email Support Customer Service Jobs Customer Support Email Communication Customer Satisfaction Product Knowledge
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Cold caller/ Appointment setter
New
Hourly ‐ Posted 1 hour ago

not_sure
Hours needed

1 to 3 months
Duration

Intermediate
Experience Level

Required to set at least 10-15 appointments a week. Required to work at least 4 hours a day making 175 calls a day. List included. M…

Customer Service English Finance & Accounting Cold Calling Telemarketing Jobs Lead Generation Phone Communication Sales Scheduling Data Entry List Building Jobs
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

Duties include: Answering the phone, pre-screening leads, adding lead information into our database, and scheduling new leads for con…

Customer Service Business with 1-9 Employees Jobs Scheduling Communications
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30+ hrs/week
Hours needed

More than 6 months
Duration

Entry
Experience Level

Hello everyone, hope you’re having a fantastic day today. My office is looking for a few more motivated individuals looking to work fro…

Customer Service Scheduling
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

We are a notary signing service. It's okay if you don't know what that is. The main thing we are looking for is someone who is comforta…

Customer Service Order Processing Payment Processing Freshdesk Spanish Customer Service Jobs Customer Support Email Communication Communications Communication Etiquette Customer Satisfaction
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30+ hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience Level

EV Life is looking for a highly motivated and customer-obsessed individual to join our team as our first Customer Success Representativ…

Customer Service English Customer Feedback Documentation JobsBusiness with 1-9 Employees JobsCustomer Service Jobs Email Communication Intercom Customer Support Customer Satisfaction
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Klantenservice - Nederlands - Lange termijn
New
Hourly ‐ Posted 2 hours ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

Voor een zeer leuk Nederlands bedrijf dat machines ontwikkelt voor het brouwen van bier zijn we op zoek naar een klantenservice medewer…

Customer Service Dutch Customer Service Jobs Email Support English
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Customer Service
New
Hourly ‐ Posted 3 hours ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience Level

Hello we are looking for an Arabic talented customer service who can handle many tasks as a full time *Arabic is a Must Please re…

Customer Service Customer Service Jobs Email Support Product Knowledge Online Chat Support Customer Satisfaction Customer Support Order Tracking Multitasking Communication Etiquette
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Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Intermediate
Experience Level

This is a temporary role assisting a fast-paced customer service organization with a few core processes each day. Starting responsibili…

Customer Service Customer Service Jobs Customer Support Customer Satisfaction Zendesk Phone Support
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Customer Service Representatives on Upwork
can earn $19–$35/hr.
Learn more below about how you can earn a career on the world’s work marketplace.
Customer Service Representative average prices bell curve

$19 $35

Median hourly rates (USD)

How to Become a Freelance Customer Service Representative

Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.

What does a customer service representative do?

Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.

Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.

What skills are needed for a customer service representative?

The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:

  • Attention to detail
  • Problem-solving
  • Strong written and verbal communication
  • Industry- or product-specific customer service experience
  • Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
  • Ability to work from home in a quiet space

Should I get a customer service certification?

In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:

  • Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
  • Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)

What are the job responsibilities of a customer service representative?

Common customer service representative job responsibilities include:

  • Answering customer questions via email, live chat, and telephone
  • Troubleshooting customer complaints and issues in real time
  • Collecting customer information and submitting support tickets for technical support
  • Assisting customers with purchases, payment processing, and returns
  • Managing customer relationships via a CRM platform

Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!

Eager to learn more about customer service jobs on Upwork? Check out these additional resources:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

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