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Check out a sample of the 1,991 Customer Service Representative jobs posted on Upwork
30+ hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience Level
We are urgently seeking a dedicated and customer-oriented individual to join our team as a Customer Call Support Representative for our…
30+ hrs/week
Hours needed
More than 6 months
Duration
Entry
Experience Level
Project Scope: iHerb is currently hiring Customer Service Specialists that are fluent in Chinese. Note: Paid training will be included…
Less than 30 hrs/week
Hours needed
Less than 1 month
Duration
Intermediate
Experience Level
I'm looking for an assistant to help plan a family holiday in Sicily. What I will need: - Help contacting and booking hard to get into…
Less than 30 hrs/week
Hours needed
More than 6 months
Duration
Expert
Experience Level
Requirements: - Minimum 1-2 years of experience - Strong English communication skills - Reliable computer and internet connection Resp…
$90
Fixed Price
Entry
Experience Level
Greeting from Secruit, we are looking for native Dutch speakers from the Netherlands for a short conversation project, both the candid…
$5,500
Fixed Price
Intermediate
Experience Level
Hi! We represent a Fortune 100 company currently looking to add a Customer Service Rep to their team. The position needs to be filled…
not_sure
Hours needed
Less than 1 month
Duration
Intermediate
Experience Level
We are looking for several skilled individuals to conduct a survey for the UC Santa Barbara student community. The survey will focus on…
Hours to be determined
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
Do you enjoy working with people? Can you deliver an excellent customer experience while driving business? If so, we'd like to talk!…
$90
Fixed Price
Entry
Experience Level
We are seeking Dutch people from Netherlands for 2 hour and 30 minutes recording project. We will provide zoom account to participants…
Less than 30 hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience Level
We are looking for a skilled professional who can help us with our appointment setting project. For this 1 to 3 months project, we requ…
can earn $19–$35/hr.
$19 $35
Median hourly rates (USD)
How to Become a Freelance Customer Service Representative
Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.
What does a customer service representative do?
Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.
Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.
What skills are needed for a customer service representative?
The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:
- Attention to detail
- Problem-solving
- Strong written and verbal communication
- Industry- or product-specific customer service experience
- Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
- Ability to work from home in a quiet space
Should I get a customer service certification?
In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:
- Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
- Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)
What are the job responsibilities of a customer service representative?
Common customer service representative job responsibilities include:
- Answering customer questions via email, live chat, and telephone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Assisting customers with purchases, payment processing, and returns
- Managing customer relationships via a CRM platform
Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!
Eager to learn more about customer service jobs on Upwork? Check out these additional resources:
Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.
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