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Check out a sample of the 2,079 Customer Service Representative jobs posted on Upwork
30+ hrs/week
Hours needed
More than 6 months
Duration
Entry
Experience Level
We are seeking an experienced and motivated Remote Travel Advisor to join our team. The Remote Travel Advisor will be responsible for h…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
Are you passionate about providing top-notch customer support, and looking to join a thriving SaaS company in the electronic signature…
not_sure
Hours needed
1 to 3 months
Duration
Intermediate
Experience Level
Required to set at least 10-15 appointments a week. Required to work at least 4 hours a day making 175 calls a day. List included. M…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
Duties include: Answering the phone, pre-screening leads, adding lead information into our database, and scheduling new leads for con…
30+ hrs/week
Hours needed
More than 6 months
Duration
Entry
Experience Level
Hello everyone, hope you’re having a fantastic day today. My office is looking for a few more motivated individuals looking to work fro…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
We are a notary signing service. It's okay if you don't know what that is. The main thing we are looking for is someone who is comforta…
30+ hrs/week
Hours needed
3 to 6 months
Duration
Intermediate
Experience Level
EV Life is looking for a highly motivated and customer-obsessed individual to join our team as our first Customer Success Representativ…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
Voor een zeer leuk Nederlands bedrijf dat machines ontwikkelt voor het brouwen van bier zijn we op zoek naar een klantenservice medewer…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience Level
Hello we are looking for an Arabic talented customer service who can handle many tasks as a full time *Arabic is a Must Please re…
Less than 30 hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience Level
This is a temporary role assisting a fast-paced customer service organization with a few core processes each day. Starting responsibili…
can earn $19–$35/hr.
$19 $35
Median hourly rates (USD)
How to Become a Freelance Customer Service Representative
Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.
What does a customer service representative do?
Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.
Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.
What skills are needed for a customer service representative?
The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:
- Attention to detail
- Problem-solving
- Strong written and verbal communication
- Industry- or product-specific customer service experience
- Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
- Ability to work from home in a quiet space
Should I get a customer service certification?
In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:
- Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
- Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)
What are the job responsibilities of a customer service representative?
Common customer service representative job responsibilities include:
- Answering customer questions via email, live chat, and telephone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Assisting customers with purchases, payment processing, and returns
- Managing customer relationships via a CRM platform
Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!
Eager to learn more about customer service jobs on Upwork? Check out these additional resources:
Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.
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