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Check out a sample of the 1,806 Customer Service Representative jobs posted on Upwork

Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Expert
Experience level

We are seeking a Customer Service Representative to handle incoming calls and book cleanings for our cleaning company. As a Customer Se…

Customer Service Customer Support Customer Satisfaction Phone Support Email Support
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Customer Support Representatives
New
Hourly ‐ Posted 23 hours ago

30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

Title- Customer Care Representative Duration- 6-9 (Months- CTH) Location- Romania Job type- 100% remote Pay- RON 8.350 (Exp. between 0-…

Customer Service BPO Call Center Call Center Management
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Hidden client attend software demo
New
Fixed-price ‐ Posted 22 hours ago

$20
Fixed-price

Entry
Experience level

You must be a company legally incorporated in the United States and you must attend a meeting with a software provider, you must sign a…

Customer Service English
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Contact Center Freelancer Commissionist
New
Hourly ‐ Posted 22 hours ago

Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Intermediate
Experience level

We are seeking a highly motivated and experienced contact center freelancer commissionist to join our team. As a commissionist, your pr…

Customer Service Microsoft Excel Lead Generation List Building Data Entry
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eBay seller based in the UK or EU
New
Hourly ‐ Posted 20 hours ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Entry
Experience level

I am looking for someone to run an ebay account for my businesses, selling football jerseys, and tapestries. The work would be require…

Customer Service eBay Marketing Data Entry eBay Listing
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Looking for a female lead sale representative
New
Fixed-price ‐ Posted 23 hours ago

$2,500
Fixed-price

Expert
Experience level

Hello, We are looking for a sales representative for our company on a managerial position. This job entails the following: - looking…

Customer Service Communications Sales Cold Calling Lead Generation
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30+ hrs/week
Hours needed

More than 6 months
Duration

Expert
Experience level

We are seeking an experienced cold calling individual to assist with our medical billing service outreach. The individual will be respo…

Customer Service Customer Support Phone Communication Cold Calling
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Virtual Customer Service Representative
New
Hourly ‐ Posted 22 hours ago

Less than 30 hrs/week
Hours needed

1 to 3 months
Duration

Entry
Experience level

We are seeking a highly motivated and reliable Virtual Customer Service Representative to join our team. As a Customer Service Represen…

Customer Service Phone Support Email Communication Customer Support
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30+ hrs/week
Hours needed

More than 6 months
Duration

Expert
Experience level

Please only apply if you are a superstar and know how to do this job without training. We are looking for some of the mastery level of…

Customer Service Scheduling Data Entry Legal Administrative Support Sales & Marketing Phone Support Inbound Inquiry Call Center Management
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Patient Access Coordinator
New
Hourly ‐ Posted 20 hours ago

Less than 30 hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

You will communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assi…

Customer Service Online Chat Support Email Communication Phone Communication Phone Support Communication Etiquette Microsoft Access Customer Support Microsoft Excel Administrative Support
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Customer Service Representatives on Upwork
can earn $19–$35/hr.
Learn more below about how you can earn a career on the world’s work marketplace.
Customer Service Representative average prices bell curve

$19 $35

Median hourly rates (USD)

How to Become a Freelance Customer Service Representative

Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.

What does a customer service representative do?

Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.

Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.

What skills are needed for a customer service representative?

The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:

  • Attention to detail
  • Problem-solving
  • Strong written and verbal communication
  • Industry- or product-specific customer service experience
  • Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
  • Ability to work from home in a quiet space

Should I get a customer service certification?

In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:

  • Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
  • Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)

What are the job responsibilities of a customer service representative?

Common customer service representative job responsibilities include:

  • Answering customer questions via email, live chat, and telephone
  • Troubleshooting customer complaints and issues in real time
  • Collecting customer information and submitting support tickets for technical support
  • Assisting customers with purchases, payment processing, and returns
  • Managing customer relationships via a CRM platform

Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!

Eager to learn more about customer service jobs on Upwork? Check out these additional resources:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.

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