Albert T.
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Sr. Technical Writer

I bring a unique combination of technical knowledge, writing experience, and organizational skills not readily available with other writers. I began my career as a customer service engineer fixing large mainframe computers and peripherals. I developed technical expertise that led me to a role in technical support. This means I can quickly grasped your technology and fully understand your systems. From that base, I developed writing experience that includes specifications, user guides, marketing material, and training guides. This experience means I know the exact vehicle to use to convey your message to your customer base. In addition, I am a certified project manager. This provides the organizational skills to complete your project quickly, efficiently, and cost effectively. An additional plus is my experience in training and adult education. I have developed and taught college level courses for Portland Community College, Pioneer-Pacific college and the University of Phoenix. Writing experience includes: • Business process documentation for the health care industry. Includes process procedures and flow diagrams, and the related SharePoint site development. • End-user, service and engineering document set for Automatic Test Equipment (ATE) software. • Hardware Reference Guide, Programmers Reference Guide, and Applications Program Development Guide for a manufacturer of Vision systems. • Hardware and software technical manuals for a manufacturer of programmable integrated circuits. • Marketing communications collateral material for ICs, ATE Systems, and various software applications. • Marketing and Applications Engineering documentation for a start-up manufacturer of Application Specific Programmable Integrated Circuits.  Develop training courses and taught classes covering enterprise applications, end-user software, computer hardware, new product introductions, project management, marketing, organizational development, basic computer theory, microprocessors, mathematics, team building, and LAN/WAN theory.  Teach classes covering basic computer theory, System Development Life Cycle (SDLC), project management, database design, organizational development, and marketing at the University of Phoenix and at Pioneer-Pacific College.  Developing online Help projects using RoboHelp and FrameMaker /WebWorks in the Windows environment and on a UNIX system platform.  Manage marketing, training, and publications groups in the semiconductor, telecommunications, and computer software industries. My management expertise includes team building, scheduling, budgeting, project management, and process measurement.  Apply project management techniques such as Agile to achieve productivity improvements.  I have worked with the following software: FrameMaker MSOffice RoboHelp Adobe Acrobat Adobe Photoshop MSProject Dreamweaver Visio

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