Nikki  K.
JacksonvilleFL

Virtual Customer Service Agent

Dedicated and self-motivated Customer Service Professional with 5+ years of experience providing key leadership and direction in client engagement, data management, and complex administrative support. Proven record of collaborating with internal departments and teams to streamline operations, ensuring high levels of customer satisfaction and operational efficiency. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment. TECHNICAL PROFICIENCIES Microsoft Office Suite (Word, Excel, Outlook) | Windows | CRM Software | Web-Based Applications | Proprietary Company Software CORE COMPETENCIES Planning & Organization | Adaptable & Flexible | Interpersonal Communication | Troubleshooting | Process Improvement | Tech Savvy Document Management | Strategic Planning | Schedule Management | Data Entry & Analysis | Medical Terminology | Team Training

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Skills

  • Microsoft Office
  • Task Coordination
  • Time Management
  • Interpersonal Skills
  • Communications
  • Troubleshooting
  • Microsoft Windows
  • Documentation
  • Strategic Planning
  • CRM Software