Maria Rowena M.
Mandaluyong CityPhilippines

Customer Service

**12 years experience in Customer Service resolving complex customer inquiries, building strong customer relationship and increasing customer engagement. **Consistent in exceeding the target goal both Inbound and Outbound campaign with sales and collections. **Managing staff and implementing strategies for performance improvement both quality and quantity. **Answer email and provide good customer service. **Answer internal escalation. **Monitor performances and has done coaching. **Plan and Organize productivity. **Resolve customer inquiries via phone and email. **has experience in taking calls for Inquiries, placing orders, collections, retention, upselling, cross selling.

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  • Order Tracking
  • Product Knowledge
  • Customer Satisfaction
  • Email Communication
  • Order Fulfillment
  • Communication Etiquette