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Arnel B.

Arnel B.

Cebu City, Philippines
Job Success
Top Rated

EXPERT Cold Caller/ Telemarketer/ Customer Service

I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.
Rating is 2.6 out of 5.
2.60 Dec 4, 2022 - Dec 16, 2022
Private earnings
Rating is 5 out of 5.
5.00 Aug 27, 2021 - Dec 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 8, 2021 - Sep 1, 2021

"Great job!!!"

Private earnings
Rating is 5 out of 5.
5.00 Apr 28, 2021 - Jun 28, 2021

"Arnel did a wonderful job for me over the last few months. I will definitely use him again in the near future. Great job!!!!"

Private earnings
Rating is 5 out of 5.
5.00 Mar 12, 2021 - May 25, 2021
Private earnings
Rating is 2.1 out of 5.
2.10 Apr 24, 2021 - May 1, 2021

"He did not show up to work for the following week. He never messaged me to let me know that he would not be able to work. If he was more reliable and communicated with me on why he did not show up I think he could have been trainable. I wish him success on his next assignment."

"I was really surprised why she ended the contract. I already sent her an email last week about my availability on a Saturday and she said it was OK. So when I was about to start my shift on the agreed time the contract just ended. I like how we work together last week and I wish her success on her business. I was still thankful for her for the opportunity."

Private earnings
Rating is 5 out of 5.
5.00 Nov 6, 2020 - Dec 21, 2020

"Arnel is a consistent and hard worker. HIGHLY. HIGHLY RECOMMEND! Thank you for all of your help!"

"Thank you for the opportunity Jennifer and Bradley. I wish you all the best! I wish to work with you again when there is going to be another opportunity. 😊"

Private earnings
Arnel B. has more jobs. Create an account to review them

Portfolio

Cold Caller/Appointment Setter
Cold Caller/Appointment Setter
Want to see more? Create Account

Skills

Arnel B.

Arnel B.

Cebu City, Philippines
Job Success
Top Rated
17
Total Jobs
4,930
Total Hours

View profile

EXPERT Cold Caller/ Telemarketer/ Customer Service

Specializes in
I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.
Rating is 2.6 out of 5.
2.60 Dec 4, 2022 - Dec 16, 2022
Private earnings
Rating is 5 out of 5.
5.00 Aug 27, 2021 - Dec 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 8, 2021 - Sep 1, 2021

"Great job!!!"

Private earnings
Rating is 5 out of 5.
5.00 Apr 28, 2021 - Jun 28, 2021

"Arnel did a wonderful job for me over the last few months. I will definitely use him again in the near future. Great job!!!!"

Private earnings
Rating is 5 out of 5.
5.00 Mar 12, 2021 - May 25, 2021
Private earnings
Rating is 2.1 out of 5.
2.10 Apr 24, 2021 - May 1, 2021

"He did not show up to work for the following week. He never messaged me to let me know that he would not be able to work. If he was more reliable and communicated with me on why he did not show up I think he could have been trainable. I wish him success on his next assignment."

"I was really surprised why she ended the contract. I already sent her an email last week about my availability on a Saturday and she said it was OK. So when I was about to start my shift on the agreed time the contract just ended. I like how we work together last week and I wish her success on her business. I was still thankful for her for the opportunity."

Private earnings
Rating is 5 out of 5.
5.00 Nov 6, 2020 - Dec 21, 2020

"Arnel is a consistent and hard worker. HIGHLY. HIGHLY RECOMMEND! Thank you for all of your help!"

"Thank you for the opportunity Jennifer and Bradley. I wish you all the best! I wish to work with you again when there is going to be another opportunity. 😊"

Private earnings
Arnel B. has more jobs. Create an account to review them

Portfolio

Cold Caller/Appointment Setter
Cold Caller/Appointment Setter
Want to see more? Create Account

Skills

Less than 30 hrs/week

3+ days response time

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