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Carolina S.
Santo Domingo, Dominican Republic
100% Job Success

Quality Check (QA/QC)|Customer Support Specialist|Virtual Assistant

Are you seeking an expert Customer Support Specialist? You are looking at the right profile! I am an experienced customer service specialist who has been supporting numerous BPO companies. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of cause and providing a quick and efficient resolution to the customer's situation. Engaging, patient, and highly motivated customer service professional with four years of experience in the business industry. I’m an enthusiastic, conscientious, hard worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. ✅Customer Support for BPO Companies - Email (Zendesk) - Chat (LiveEngage) - Social Media Management & Moderation ✅Admin Work - Data Entry - Collecting emails and contact information - G-suite (Google Docs, Google Sheet) - File Conversion (PDF to Excel/Word) - Shopify - Wix - Microsoft Office (Word, Excel/ CSV files, Outlook) - Internet Research My work-from-home office is fully equipped with everything that I need to work from here. I am equipped with both a webcam and a USB headset. I have full video/audio teleconferencing capability, and I have used Slack, Skype, TeamViewer, Dropbox, WebEx, GoToMeeting, Google Hangouts, Google Calendar, Google Docs, and Google Drive.
Work history
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Skills

Skills

  • Zendesk
  • Order Tracking
  • Email Support
  • Email Communication
  • Interpersonal Skills
  • Product Knowledge
  • Phone Communication
  • Social Media Advertising

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