Aura Isabel P.
Maracaibo, Venezuela
100%
Job Success
Top Rated
Bilingual EN-SP | Customer Service - Virtual Assistant Specialist.
$11.00/hr
With five years of experience as a successful freelance virtual assistant, fluent in both English and Spanish, I bring a wealth of expertise in customer service and administrative support.
Key Skills:
-Email and Calendar Management
-Scheduling and Meeting Coordination
-Travel Arrangements
-Document Preparation
-Online Research
-Legal Document Drafting
-Legal Research
-Ticketing Systems
-Ticket Dispatching
-Troubleshooting
-Crisis Management
-Team Coordination
-Ensuring Timely Deliverables
-Responsibility, Meticulousness, and Communication
Customer Service Skills:
-Effective Communication
-Patience and Empathy
-Conflict Resolution
-Problem-Solving
-Multitasking
Tools and Knowledge:
-CRM Systems
-Helpdesk Software
-Virtual Communication Tools
-G Suite (Gmail, Google Calendar, Google Drive)
Throughout my freelance career, I have honed these skills to deliver exceptional service to legal and corporate clients. I am equipped to handle diverse tasks and challenges, ensuring efficiency and high-quality outcomes. I am eager to discuss how my skills and experience can contribute to your organizational needs in legal and virtual assistance services.
Please feel free to contact me to discuss further.
Work history
Work history
Junior Recruiter – Fast-Growing Software Company (Training + Full Time w/ Benefits)
Sep 27, 2023
-
Dec 12, 2023
No feedback given
Private earnings
Data entry/ VA specialist needed for my website
5.00
Sep 10, 2023
-
Sep 10, 2023
"Great job!
Thank you..."
Private earnings
Reconciliation of invoices
May 9, 2023
-
May 26, 2023
No feedback given
Private earnings
Bilingual Clinic Receptionist
4.00
Apr 11, 2023
-
May 1, 2023
"Supervisor Feedback: Aura didn't spend too much time with my team due to her father being very sick, but the time we spent working together was good. She was a…
Private earnings
Spanish virtual assistant - long term job
Jul 2, 2024
-
Present
Job in progress
Private earnings
Customer Support Specialist
Dec 5, 2023
-
Present
Job in progress
Private earnings
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Skills
Skills
- Jira
- Chatbot Conversation Steps
- Spreadsheet File Format
- Audio Transcription
- 3CX
- Slack
- Calendar Management
- Customer Experience Management Software
- Project Management