Alejandra Jose M.
Buenos AiresArgentina
100% Job Success
Top Rated

Customer service agent | Team Leader | Translator

Hi, I'm Alejandra and I would be very happy to help you with your project. I'm a fluent speaker of English, Italian and Spanish. This last one is my first language. I love prioritizing my tasks to organize my time more efficiently. I'm very capable of coming up with a quick and effective solution. I like sharing my opinions and offering constructive feedback. I am also  focused on high quality, thoroughness, and accuracy. I have more than 5 years of work experience in the Customer Service area. My most recent ones have been as a Customer Service Agent for an Automotive Store in the USA, assisting customers, attracting the potential ones  by answering product and service questions to ensure their satisfaction. Prior to this, I was a Customer Service Coordinator / Representative and a translator at Naturitas, which is a European E-commerce company. I addressed customer issues and helped resolve them quickly. I have worked with Monday, Slack, Freshdesk, Freshchat, Zendesk, Odoo, Magento I, Magento II, Redsys, Adyen, and Geststocks, among others. The service channels that I have used are the following: E-mail, tickets, phone, chats and social networks. It would be my pleasure to participate in the project you have requested!

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Skills

  • Zendesk
  • Email Support
  • Odoo
  • Magento 2
  • Ticketing System
  • Task Coordination

Testimonials

Endorsements from past clients

"Alejandra started out as a customer service agent and later became the coordinator of one of the teams. Among her functions were: continuous supervision of the work areas, distribution and assignment of tasks to agents, correction in procedures and responses to clients, training of agents, monitoring agent productivity, translations, proposal of improvements in the processes and templates used. Regarding her performance, Alejandra is: organized, proactive, decisive and a fast learner."

Dorota P. | Customer Service Supervisor
Naturitas Customer Service Representative Dec 2020

Verified