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Joan W. Status: Offline
Nairobi, Kenya
100% Job Success
Top Rated

Customer Success Management | Account Manager |

With a Bachelor's Degree in Business and Information Technology from JKUAT University, I bring 8 years of industry experience as a Sales and Marketing Consultant and 3 years as a Customer Success Representative. Skills and Expertise: - Sales & Business Development: Proven track record in attracting new business, utilizing effective sales and marketing techniques. - Customer Relationship Management (CRM): Expertise in using CRM tools like Salesforce to manage leads and client information. - Account Management: Building and maintaining long-term relationships with clients, focusing on client needs and satisfaction. - Virtual Assistance: Proficient in online communication channels (Zoom, MS Teams, G-Meet OpenPhone, Email), providing excellent virtual support. - Marketing Strategies: Experienced in sourcing suitable advertising locations online and offline, including social media. - Client Acquisition: Skilled in headhunting potential clients, attracting referrals, and expanding client base. - Website Development: Proficient in CMS platforms such as Joomla and WordPress, adaptable to various web development environments. - Time Management: Dedicated to meeting deadlines and delivering high-quality work within specified timeframes. - Organizational Skills: Self-sustainable and highly organized, minimizing distractions and ensuring efficient workflow.
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