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Shekina J. Status: Offline
Dindigul, India
100% Job Success
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Appointment Setter and CS - Real Estate Acquisitions/E-commerce

Hello there! I'm Joy, a freelancer with 3 years of experience in customer service duties and appointment setting tasks especially associated with eCommerce stores such as Amazon and Shopify and real estate firms in the U.S. As a quick glance at my customer support representative experience, I've worked as a customer support agent and virtual assistant side by side for brands that operate in both Ecommerce platforms their own retail websites. I've worked as email support, order-processing manager, virtual assistant while handling sensitive information accordingly. Multi-tasking is a must-have for people on the front line with the clients, Having experience with copywriting is also another plus for me as I'm good with convincing customers regarding their issues with a friendly and trustworthy tone of speech. Customer service up to maximum satisfaction through the required platforms as per the client (you!) such as Email, official website C.S. handling, social media, online stores, etc. Quick, timely, and friendly response to customers' complaints and queries in a composed and assuring tone that will drive the customer to develop a positive perception towards you and your organization/brand! Always available for swift response throughout the day 24/7 and adjustable to any time zone as per your preference. Overview of what I can provide you with my customer support: ✔️ High level of native English and Tamil fluency (both verbal and written). No strong accents. ✔️Experience in e-commerce platforms like Amazon, Shopify, Flipkart, Lazada, Carousell, and Snapdeal ✔️At-home business student – 24/7 availability for immediate response to inquiries. ✔️Copywriting experience. Well-versed with the specific words to use when handling clients of all types. ✔️Organizational and very communicative. I'll update all the important things of the day (or) week to my employer regularly and will reach to him/her in case of doubts. I can guarantee you no doubts about my integrity and reliability of the work I provide. Looking forward to working with you and thank you for taking the time to read till here!
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