Franz R.
IloiloPhilippines

Customer Service | Chat/Email Support | Workforce Management

I am a passionate goal-driven individual who's always eager to learn new things and opportunities that can make me grow professionally. I've been in the BPO industry for more than 4 years now assisting chat, email, and phone customers by doing inbound and outbound calls, email marketing, email blasting, lead generation, and appointment setting. I was a real-time analyst in my recent job and my main responsibility is to make sure that all KPIs of the business are met and updated on a day-to-day basis like the absenteeism report, the AHT file, and agent monitoring using real-time tools.

Skills

  • Phone Communication
  • Technical Project Management
  • Workforce Management
  • Customer Care
  • Customer Development
  • Customer Experience