Hannah Mae B.
NoveletaPhilippines
79% Job Success

Customer Service Professional / Quality Assurance Associate

Customer service representative with four years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Quality Assurance Representative • Real-time monitoring of agent's performance. • Establish a quality assurance policies and procedures. • Creating a root cause analysis report. • Collaborate internally and externally for improvement of quality awareness. Customer Support Representative •Handle customer complaints, provide appropriate solutions and alternatives within the time limits. • Providing accurate, valid and complete information. • Follow communication procedures, guidelines and policies.
Work history

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Skills

Skills

  • Order Tracking
  • Zendesk
  • Email Support
  • Communication Etiquette
  • Order Fulfillment
  • Slack