Hannah Mae B.
Noveleta, Philippines
89%
Job Success
Customer Service Professional / Quality Assurance Associate
$7.00/hr
Customer service representative with four years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.
Quality Assurance Representative
• Real-time monitoring of agent's performance.
• Establish a quality assurance policies and procedures.
• Creating a root cause analysis report.
• Collaborate internally and externally for improvement of quality awareness.
Customer Support Representative
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Providing accurate, valid and complete information.
• Follow communication procedures, guidelines and policies.
Work history
Work history
Experienced Email Customer Support Rep w/ Perfect English
4.10
Oct 1, 2021
-
Sep 25, 2023
Private earnings
Email Customer Service Support (As-Needed Basis)
5.00
Nov 3, 2022
-
Dec 1, 2022
"Great communication, and great skills! It was a pleasure working with you!"
Private earnings
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Skills
Skills
- Order Tracking
- Zendesk
- Email Support
- Communication Etiquette
- Order Fulfillment
- Slack