Britania W.
Portmore, Jamaica
Customer Success Manager & Marketing Team Lead
$13.00/hr
Virtual Assistant in Customer Success, Communications & Account Management Specialist.
Transforming ideas into actionable results, one customer at a time.
I am a results-driven Customer Success and Account Management Specialist with over 3 years of experience supporting CEOs, Founders, and Small Business Owners in achieving business goals through exceptional client relations, sales strategies, and operational efficiency. My expertise lies in ensuring seamless customer experiences, managing accounts, and optimizing sales and marketing efforts with a deep understanding of modern tools and technologies.
Key Skills and Expertise:
Customer Success & Account Management:
- Proficient in building and nurturing strong customer relationships to ensure satisfaction, retention, and growth.
- Skilled in onboarding new clients, conducting check-ins, and resolving issues effectively to maintain loyalty.
- Experienced in cross-selling and upselling strategies to maximize client value.
CRM & Sales Tools Expertise:
- Advanced proficiency in CRM platforms such as Salesforce, HubSpot, Zoho CRM, Target Recruit, Intercom and Zoho Desk.
- Skilled in tracking customer data, analyzing insights, and managing pipelines for improved sales efficiency.
Email & Communication Management:
- Expertise in email communications, client follow-ups, and ensuring timely responses to maintain strong client rapport.
- Skilled in writing professional, persuasive, and engaging emails to quell any issue.
Sales & Marketing Support:
- Experienced in creating and managing campaigns via tools like Mailchimp and Hootsuite.
- Proficient in using LinkedIn for lead generation, networking, and relationship-building.
Project & Calendar Management:
- Strong organizational skills with experience using tools like Asana, ClickUp, and Trello to coordinate tasks and meet deadlines.
- Expert in scheduling across time zones using Calendly and other calendar platforms to optimize team productivity.
Tech & Online Tools Proficiency:
- Well-versed in tools like Slack, Zoom, Google Workspace, Microsoft Office, QuickBooks, Canva, PowerPoint, and more.
- Adept at leveraging SaaS platforms to streamline workflows and enhance collaboration.
Research & Data Analysis:
- Skilled in conducting in-depth web and academic research to provide actionable insights.
- Proficient in analyzing customer feedback and performance metrics to drive continuous improvement.
Why Work With Me:
I bring a proactive and positive approach to every challenge, ensuring that both clients and teams feel supported and empowered. My combination of assertive customer-centric strategies, technical expertise, and commitment to excellence guarantees measurable results. Let’s work together to strengthen your customer relationships, drive sales growth, and elevate your business to new heights!
It’s about the people as much as it is about Growth!
Skills
Skills
- Inbound Inquiry
- Zoho CRM
- Phone Support
- Recruiting
- Customer Service
- Warm Leads
- Project Management
- Marketing
- Leadership Skills
- Lead Generation
- CRM Software
- Customer Satisfaction
- Account Management
- SaaS
- Client Management