Yvette Y.
Pasig CityPhilippines
100% Job Success

Customer Experience Manager / Business Development Manager

I have worked in the BPO Industry for 11 years. I handled Customer Service, Technical Support and Financial Support with blended skills in calls, email, and chat. Stepped up for some promotions to work with the Training team, SME, and Junior Team lead. I started freelancing this year as a Business Development Manager. My longest and most recent work was with Airbnb where I stayed for 5 years handling customer experience as a Case Manager. Throughout the years, the changes have been very dynamic. My passion for helping and entertaining people gave me a great leap to keep up myself in this industry. The ability to adapt and flexibility towards changes is a very important strength to have.

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Skills

  • Email Support
  • Travel & Hospitality
  • English
  • Phone Support
  • Customer Support
  • Customer Satisfaction
  • Product Knowledge
  • Customer Service
  • Customer Experience
  • Technical Support