Bham S.
Binangonan, Philippines
100%
Job Success
Top Rated
Operations Manager / Graphic Designer
$20.00/hr
With a decade of experience in customer service and team management, I am well-equipped to enhance your business operations. As a seasoned Manager in Customer Experience Operations, I specialize in driving productivity, ensuring top-notch quality, and improving overall customer satisfaction. Throughout my career, I have developed the skills to lead, coach, and develop teams while focusing on achieving client and company goals.
Professional Experience:
- Led and managed Team Managers to ensure efficient achievement of productivity, quality, and customer satisfaction goals.
- Effectively communicated client and company objectives to team members, fostering a high level of customer service.
- Coached and developed direct reports through constructive feedback, ongoing training, and regular performance reviews against KPIs.
- Proactively reviewed operational reports, identified deficiencies, and implemented action plans to enhance overall performance.
- I conducted regular team meetings to analyze and continually improve program performance.
- Collaborated with Operational Support Teams to align employee training with client demands.
- Served as the Site Security Facilitator, overseeing periodic audits, CCTV system maintenance, and key audits to ensure the security of Amazon data.
Key Skills:
• Team Leadership
• Performance Management
• Customer Satisfaction Enhancement
• Operational Efficiency Improvement
• Training and Development
• Security and Compliance Oversight
• Client Communication
Why Choose Me?
I bring a unique blend of hands-on experience in team management, customer service, and security facilitation. My commitment to achieving and exceeding performance goals and my proactive approach to problem-solving make me a valuable asset to any client seeking to elevate their customer experience operations.
Work history
Work history
Social Media Manager
Jan 9, 2023
-
Sep 1, 2024
No feedback given
Private earnings
Graphic Designer for YouTube and TikTok Thumbnail Design
Mar 14, 2024
-
Sep 1, 2024
No feedback given
Private earnings
Graphic Design Expert Needed: Crafting 10 Striking Amazon Product Introduction Images
Mar 6, 2024
-
Jul 31, 2024
No feedback given
Private earnings
Thumbnail Designer - Health and Wellness Related Faceless YouTube Channel
Mar 17, 2024
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Jul 31, 2024
No feedback given
Private earnings
Expert YouTube Thumbnail Manager
Mar 24, 2024
-
Jul 31, 2024
No feedback given
Private earnings
YT thumbnail for true crime
Apr 4, 2024
-
Jul 31, 2024
No feedback given
Private earnings
Photo Background Removal & Color Change
Apr 2, 2024
-
Jul 31, 2024
No feedback given
Private earnings
Social Media Manager
Aug 13, 2022
-
Dec 13, 2022
5.00
"We have only started like past half of this year and we are amazed of what this Freelancer has done to our Social Media Channels. He was responsible for all…
Private earnings
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Skills
Skills
- Business Operations
- English Tutoring
- Technical Support
- Social Media Design
- Brochure
- Brochure Design
- YouTube Thumbnail
- Branding
- Short Video Ad