Bham S.
95% Job Success
Top Rated

Operations Manager / Graphic Designer

With a decade of experience in customer service and team management, I am well-equipped to enhance your business operations. As a seasoned Manager in Customer Experience Operations, I specialize in driving productivity, ensuring top-notch quality, and improving overall customer satisfaction. Throughout my career, I have developed the skills to lead, coach, and develop teams while focusing on achieving client and company goals. Professional Experience: - Led and managed Team Managers to ensure efficient achievement of productivity, quality, and customer satisfaction goals. - Effectively communicated client and company objectives to team members, fostering a high level of customer service. - Coached and developed direct reports through constructive feedback, ongoing training, and regular performance reviews against KPIs. - Proactively reviewed operational reports, identified deficiencies, and implemented action plans to enhance overall performance. - I conducted regular team meetings to analyze and continually improve program performance. - Collaborated with Operational Support Teams to align employee training with client demands. - Served as the Site Security Facilitator, overseeing periodic audits, CCTV system maintenance, and key audits to ensure the security of Amazon data. Key Skills: • Team Leadership • Performance Management • Customer Satisfaction Enhancement • Operational Efficiency Improvement • Training and Development • Security and Compliance Oversight • Client Communication Why Choose Me? I bring a unique blend of hands-on experience in team management, customer service, and security facilitation. My commitment to achieving and exceeding performance goals and my proactive approach to problem-solving make me a valuable asset to any client seeking to elevate their customer experience operations.

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