Judy - Ann P. - A+ Admin Assistant | E-commerce Shopify | Email Support | SM Moderator - Upwork Freelancer from Cebu City, Philippines

Judy - Ann P.

Cebu City, Philippines

A+ Admin Assistant | E-commerce Shopify | Email Support | SM Moderator

$8.00/hr

Are you overwhelmed with endless tasks, messy product pages, or customer inquiries piling up? I help business owners take back their time by streamlining operations, organizing systems, and managing the day-to-day tasks that keep businesses running smoothly. With 4 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝘀 𝗮 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, I’ve supported brands in fashion, wellness, and beauty, ensuring seamless customer service, well-managed Shopify stores, and efficient business operations. 🌍 Proudly supporting clients across the 𝗨𝗦, 𝗨𝗞, 𝗔𝗨 & 𝗘𝗨 𝗺𝗮𝗿𝗸𝗲𝘁𝘀. ⚒️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈'𝐦 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐖𝐢𝐭𝐡 Shopify | Zendesk | Gorgias | Tidio | ShipBob | Klaviyo | Checkout Champ (CRM) | Figma | AliExpress | Oberlo | Lightspeed | Canva | Hootsuite | Meta Business Suite | Google Workspace | Microsoft Excel | Slack | Notion | Apollo | Snov.io | Calendly | Go High Level | SRT (Single Review Tool) 💎 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 ✅ 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ◆︎ Adding and updating product listings with accurate descriptions and images ◆︎ Handling order processing, fulfillment, returns, and refunds ◆︎ Managing inventory and stock updates ◆︎ Monitoring store performance and assisting with promotions or discounts ◆︎ Process disputes and chargebacks ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗘𝗺𝗮𝗶𝗹, 𝗖𝗵𝗮𝘁 & 𝗧𝗶𝗰𝗸𝗲𝘁𝘀) ◆︎ Responding promptly to customer emails and inquiries ◆︎ Managing support platforms like Zendesk and Tidio ◆︎ Handling order updates, complaints, and product-related questions ◆︎ Ensuring every customer feels valued and heard ✅ 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ◆︎ Replying to direct messages and customer comments ◆︎ Managing accounts across Facebook, Instagram, TikTok, YouTube, and Pinterest ◆︎ Engaging with followers to build trust and loyalty ◆︎ Assisting with scheduling posts and monitoring activity ✅ 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗔𝗱𝗺𝗶𝗻 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 ◆︎ Data entry, research, and maintaining spreadsheets ◆︎ Scheduling and calendar management ◆︎ Creating reports and organizing files for easy access ◆︎ Supporting repetitive but essential tasks to save you time ◆︎ Automating processes through GoHighLevel (GHL) to improve efficiency and reduce manual work 💎 𝗪𝗵𝗮𝘁 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗮𝗯𝗹𝗲 🔥 𝗩𝗮𝗹𝘂𝗲 𝗙𝗶𝗿𝘀𝘁 𝗠𝗶𝗻𝗱𝘀𝗲𝘁 – Your success comes first. I focus on delivering real value before anything else. 🔥 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗢𝗿𝗶𝗲𝗻𝘁𝗲𝗱 – Driven, goal-focused, and committed to achieving outstanding outcomes. 🔥 𝗗𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 & 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 – I take my work seriously and always put my clients’ needs first. 🔥 𝗖𝗹𝗲𝗮𝗿 & 𝗢𝗽𝗲𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 – Honest feedback and transparent conversations are key. 🔥 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 & 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 – Ready to adjust, problem-solve, and thrive in any situation. 💡 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? What sets me apart is my ability to adapt to different industries and brand voices. Whether it’s fashion, wellness, beauty, or beyond, I take time to understand your business so every interaction with your customers feels natural and on-brand. Clients describe me as 𝗱𝗲𝘁𝗮𝗶𝗹-𝗼𝗿𝗶𝗲𝗻𝘁𝗲𝗱, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 — someone who doesn’t just wait for instructions but takes initiative to keep things moving forward. If you’re ready to partner with a Virtual Assistant who helps you 𝗿𝗲𝗱𝘂𝗰𝗲 𝘀𝘁𝗿𝗲𝘀𝘀, 𝘀𝗮𝘃𝗲 𝘁𝗶𝗺𝗲, 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀, let’s connect. 👉 Send me a message here on Upwork. I’d love to learn more about your business and how I can support your goals. Excited to get started, Judy

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