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Simone W.

Simone W.

Belize City, Belize
Job Success
Top Rated Plus

Expert Customer Service/Telemarketing Trainer/Provider

Based in Belize, my time zone is a close match for both US and Canadian clients! Looking for reliable Talent? I am constantly in pursuit of perfecting my craft by providing superior Customer Service and Telemarketing; meeting clients and exceeding client's expectation. I am also by nature a people person. I just love to interact with people! I am a hard working and detail-oriented Customer Service Specialist. With English being my first language, I am a strong communicator. My expertise in Customer Service,Technical Support, Email and Chat Management providing support with platforms like: Zendesk, Shopify, Wordpress, Gmail, Social Media Marketing, Slack and much more. The key to my success has been to learn quickly and to then reach a higher personal and professional standard by seeking additional responsibilities. One of the main purposes in my professional approach is to help the company's growth with my extensive problem-solving experience, analyzing your business complexity and how your support team works, helping to manage it the best possible way for your company by perfecting your customer service support service. I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me Experience March 2021- May 2021 National Debt Relief Services, Canada - Administrative Supervisor Managed debt collections. Managed document collections. Managed all customer service duties. April 2014 - March 2019 New Car Canada, Canada - Training Facilitator Screened and trained new staff. Managed the quality department. Managed the retention team. October 2014 - April 2014 Euphoria Tech Ltd, Belize - Training Supervisor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. Sed pulvinar lacinia felis eu finibus. March 2012 - September 2014 Alliance BPO, Belize - Operations Manager Screened and trained all incoming staff. Managed daily operations. Trained administrative staff such as Quality Analysts, Supervisors, and System Trackers. Other Certificates: SCAIC Life skills facilitation trainer. Provided through CRD Belize Skills: • Lead generation via telephone (cold calls), email, social media, and networking. • Social Media Marketing • Market Research • Design, implementation and evaluation of successful sales strategies. • Development and maintenance of clients portfolio. • Project management • Appointment setting • Sales Consultancy • Specialized in HR Services, from recruitment, and training. Strengths: • Create long lasting relationships with clients. • Work well under pressure to achieve targets. • Well organized & detail orientated. • Responsive to clients needs.
Rating is 5 out of 5.
5.00 Jul 13, 2021 - Dec 28, 2021

"Simone was great to work with. Responsive, engaging, and took on any feedback provided to her. The project ended because the type of business we were doing did not lend itself to working with appointment setters."

Private earnings
Rating is 5 out of 5.
5.00 Jan 11, 2019 - Jan 21, 2019

"Great work. Great communication. Will rehire."

Private earnings
Rating is 3.25 out of 5.
3.25 Apr 7, 2017 - Jun 29, 2017

"Was great at the start! Then had family issues, our team tried to work with then couldn't get a hold of her so we had to move onto someone else. She did help us find a replacement. I would recommend if she can commit to the reschedule."

Private earnings
Rating is 3.7 out of 5.
3.70 Mar 27, 2017 - Apr 12, 2017
Private earnings
Rating is 5 out of 5.
5.00 Jun 13, 2016 - Mar 8, 2017
Private earnings
Simone W. has more jobs. Create an account to review them

Portfolio

Extensive Customer Service Training
Extensive Customer Service Training
Want to see more? Create Account

Skills

Simone W.

Simone W.

Belize City, Belize
Job Success
Top Rated Plus
13
Total Jobs
14,624
Total Hours

View profile

Expert Customer Service/Telemarketing Trainer/Provider

Specializes in
Based in Belize, my time zone is a close match for both US and Canadian clients! Looking for reliable Talent? I am constantly in pursuit of perfecting my craft by providing superior Customer Service and Telemarketing; meeting clients and exceeding client's expectation. I am also by nature a people person. I just love to interact with people! I am a hard working and detail-oriented Customer Service Specialist. With English being my first language, I am a strong communicator. My expertise in Customer Service,Technical Support, Email and Chat Management providing support with platforms like: Zendesk, Shopify, Wordpress, Gmail, Social Media Marketing, Slack and much more. The key to my success has been to learn quickly and to then reach a higher personal and professional standard by seeking additional responsibilities. One of the main purposes in my professional approach is to help the company's growth with my extensive problem-solving experience, analyzing your business complexity and how your support team works, helping to manage it the best possible way for your company by perfecting your customer service support service. I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me Experience March 2021- May 2021 National Debt Relief Services, Canada - Administrative Supervisor Managed debt collections. Managed document collections. Managed all customer service duties. April 2014 - March 2019 New Car Canada, Canada - Training Facilitator Screened and trained new staff. Managed the quality department. Managed the retention team. October 2014 - April 2014 Euphoria Tech Ltd, Belize - Training Supervisor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. Sed pulvinar lacinia felis eu finibus. March 2012 - September 2014 Alliance BPO, Belize - Operations Manager Screened and trained all incoming staff. Managed daily operations. Trained administrative staff such as Quality Analysts, Supervisors, and System Trackers. Other Certificates: SCAIC Life skills facilitation trainer. Provided through CRD Belize Skills: • Lead generation via telephone (cold calls), email, social media, and networking. • Social Media Marketing • Market Research • Design, implementation and evaluation of successful sales strategies. • Development and maintenance of clients portfolio. • Project management • Appointment setting • Sales Consultancy • Specialized in HR Services, from recruitment, and training. Strengths: • Create long lasting relationships with clients. • Work well under pressure to achieve targets. • Well organized & detail orientated. • Responsive to clients needs.
Rating is 5 out of 5.
5.00 Jul 13, 2021 - Dec 28, 2021

"Simone was great to work with. Responsive, engaging, and took on any feedback provided to her. The project ended because the type of business we were doing did not lend itself to working with appointment setters."

Private earnings
Rating is 5 out of 5.
5.00 Jan 11, 2019 - Jan 21, 2019

"Great work. Great communication. Will rehire."

Private earnings
Rating is 3.25 out of 5.
3.25 Apr 7, 2017 - Jun 29, 2017

"Was great at the start! Then had family issues, our team tried to work with then couldn't get a hold of her so we had to move onto someone else. She did help us find a replacement. I would recommend if she can commit to the reschedule."

Private earnings
Rating is 3.7 out of 5.
3.70 Mar 27, 2017 - Apr 12, 2017
Private earnings
Rating is 5 out of 5.
5.00 Jun 13, 2016 - Mar 8, 2017
Private earnings
Simone W. has more jobs. Create an account to review them

Portfolio

Extensive Customer Service Training
Extensive Customer Service Training
Want to see more? Create Account

Skills

More than 30 hrs/week
Belize BPO Solutions
Belize BPO Solutions
2,047 hours

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