Irina C.
NikolayevUkraine
100% Job Success
Top Rated Plus

Top Rated Customer Support Specialist

I have over eight years of Administrative Assistant, Customer Service, and Customer Sales experience. I have a strong work ethic and always strive to go above and beyond all expectations. I'd love to help you save time, decrease stress, and take your web-based business to the next level. I have a professional and friendly personality and am always energetic to get the job done with a smile. I am a multi-tasker and handle multiple responsibilities to provide the best support for my clients. I am a quick learner and always eager to find the most efficient and effective system to provide top-notch customer service. I am experienced in: - Customer Care - Technical Support - Chat, Emails, and ticketing systems - Proper email etiquette - Training preparation and procedure implementation - Project scheduling and realization Throughout my time online, I have learned to work with these programs: Zendesk Intercom Freshdesk Live Chat Shopify Magento Monday Trello Asana Sk*ype Sla*ck ZoHo

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Skills

  • Phone Support
  • Email Support
  • Sales Operations
  • Phone Communication
  • Email Communication
  • Scheduling
  • Google Docs
  • Communications