Christopher Zam C.
Paranaque CityPhilippines

Ops Management Skills with more than 13 years of BPO experience.

OPERATIONS MANAGER Operations Management Skills with more than 13 years of Business Process Outsourcing experience including Sales,Customer Service, IT/Technical, Telco and VOIP accounts. Skilled in Business Software applications (SAP, CRM, VCC and Salesforce). Client Communication - Cross function meetings and business review calls. Works efficiently with clients located on all regions (APAC/EMEA/AMER). Leadership skills in terms of handling direct supervisors thru coaching & performance management. Training, Quality, HR & WFM – Collaborates with other teams to define action plans and drive improvement on different areas. Facilitating Administrative role such as (Payroll tracking, Attendance report and Disciplinary records). Maintains constant communication with management, team leaders, and clients to ensure proper operations of the organization. Establish a high standard for productivity, quality, customer service as well as define user guidelines. Presents weekly, monthly, and quarterly performance reports thru data analytics and business reviews with clients. Conducts regular one-on-ones with direct supervisors to review individual and team performance and provides ongoing developmental coaching.

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Skills

  • Recruiting
  • Payroll Reconciliation
  • Project Management
  • Training & Development
  • SAP CRM
  • Vonage
  • Leadership Coaching
  • Business Operations
  • Salesforce
  • Client Management