Wamiq K.

Wamiq K.

IslamabadPakistan

Tele Sales-Customer Support (B2B B2C) Live Chat Agent-Email Management

Hi Folks, With over 12 years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management and a positive attitude. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. Hands-on Experience: 1- Sales & Development, Telemarketing (inbound and outbound), Sales Operations & Management, Technical Support, Cold Calling, Customer Support, Technical Support, Lead Generation, Live Chat & Email Management, Tickets Management, Appointment Settings & Quality Assurance. Negotiation, Sales Management,- Market Research, Digital Marketing, Project Management, Product Management. Why Me? 1- 12+ Years In B2B & B2C International Sales, Tele Marketing, Technical Support, Business Development & Customer Support. 2- Managing team of 60+ international sales & support agents, averaging $1.5 million in net profit per month. 3- Leading international sales & support dept in a reputable organization as HOD. 4- Grew YoY net profit by an average of 106%. 5- Grew YoY volume by an average of 72%. 6- Increased departmental to 150% after taking charge. 7- Increased agent's quality & performance percentage to 130%. Accomplishments as Full-time sales representative role: 1- #1 sales rep out of 190 as a senior sales rep. 2- Earned company up to $100k net profit per month. 3- Became the first sales rep to ever hit commission while still in training. 4- Started as agent and now leading sales & support dept. More About Me: I am a professional virtual assistant, ethical customer service enthusiast and closer with a background in sales and technology gifted with a genuine personality that immediately builds trust and rapport with my clients. I describe myself as a persistent and decisive, result-focused highly motivated person. I have 12 years + of experience in the Customer Service and Sales field, delivering solutions via different channels such as phone, email, chat and video conference. This has been for business, home users, owners and IT departments in different well establish companies as well as amazing startups across the globe, specially in United States, United Kingdom, Australia, Canada and middle east. Currently I am leading a team of 60+ sales & support agents, working on different units like design, software, resume development, digital marketing, content and virtual assistance. I have provided top performance and support with various projects using different software platforms. I have developed strategies and processes for many clients, with great results. Furthermore, I can manage teams, close sales, provide customer support through calls, emails and chats and I can train teams to best in sales game. I already have experience as a remote agent working for Startups, so I am aware of how important it is to adapt and learn. I have a reliable internet connection, a quiet working environment. Always open to negotiate and talk more about your project and more than happy to have an interview with you. Looking forward to talking to you, sincerely.
Wamiq K.

Wamiq K.

IslamabadPakistan

Tele Sales-Customer Support (B2B B2C) Live Chat Agent-Email Management

Specializes in
Hi Folks, With over 12 years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management and a positive attitude. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. Hands-on Experience: 1- Sales & Development, Telemarketing (inbound and outbound), Sales Operations & Management, Technical Support, Cold Calling, Customer Support, Technical Support, Lead Generation, Live Chat & Email Management, Tickets Management, Appointment Settings & Quality Assurance. Negotiation, Sales Management,- Market Research, Digital Marketing, Project Management, Product Management. Why Me? 1- 12+ Years In B2B & B2C International Sales, Tele Marketing, Technical Support, Business Development & Customer Support. 2- Managing team of 60+ international sales & support agents, averaging $1.5 million in net profit per month. 3- Leading international sales & support dept in a reputable organization as HOD. 4- Grew YoY net profit by an average of 106%. 5- Grew YoY volume by an average of 72%. 6- Increased departmental to 150% after taking charge. 7- Increased agent's quality & performance percentage to 130%. Accomplishments as Full-time sales representative role: 1- #1 sales rep out of 190 as a senior sales rep. 2- Earned company up to $100k net profit per month. 3- Became the first sales rep to ever hit commission while still in training. 4- Started as agent and now leading sales & support dept. More About Me: I am a professional virtual assistant, ethical customer service enthusiast and closer with a background in sales and technology gifted with a genuine personality that immediately builds trust and rapport with my clients. I describe myself as a persistent and decisive, result-focused highly motivated person. I have 12 years + of experience in the Customer Service and Sales field, delivering solutions via different channels such as phone, email, chat and video conference. This has been for business, home users, owners and IT departments in different well establish companies as well as amazing startups across the globe, specially in United States, United Kingdom, Australia, Canada and middle east. Currently I am leading a team of 60+ sales & support agents, working on different units like design, software, resume development, digital marketing, content and virtual assistance. I have provided top performance and support with various projects using different software platforms. I have developed strategies and processes for many clients, with great results. Furthermore, I can manage teams, close sales, provide customer support through calls, emails and chats and I can train teams to best in sales game. I already have experience as a remote agent working for Startups, so I am aware of how important it is to adapt and learn. I have a reliable internet connection, a quiet working environment. Always open to negotiate and talk more about your project and more than happy to have an interview with you. Looking forward to talking to you, sincerely.
More than 30 hrs/week