Sarah Mae F.
MuntinlupaPhilippines
100% Job Success
Rising Talent

Virtual Assistant and Training & Delivery Expert

I have been in the BPO industry for more than a decade. In 2022, I started freelancing and have utilized the skills I have acquired during my decade-long tenure in the BPO industry to help clients efficiently with their business. I am an expert in MS Office, Google Suite, and Canva. I have also dabbled in LightRoom, Camtasia, InShot, and other photo/video editing software. As a Philippine registered nurse, and a former Training Supervisor, who has worked in the healthcare industry and Client Processing Outsourcing companies, I have been exposed to the following: - Project Management & Implementation, wherein I lead the planning and implementation of new accounts transitioning from clients to the outsourced staff - Creation and Development of Training Materials based on client needs, and analysis conducted - Voice overs and recording for educational materials - Facilitate classes for frontline staff, support, and leaders - Mentor & upskill trainers and team leaders - Create training materials, process workflows, framework,etc. I am a team player, and have worked closely with rank & file, and stakeholders. I always ensure that we have covered all our bases and have looked into possible risks with proposed solutions to prevent delays or any hiccups in any project or task at hand. I have worked well under pressure and have proven my time management and leadership skills. Outside the corporate world and the VA world, I freedive and immerse myself with nature. As a freediving coach here in the Philippines, I teach people the value of the sea/ocean, and make them see the beauty of the underwater world.

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Skills

  • Microsoft Office
  • Voice-Over Recording
  • Process Flow Diagram
  • Process Documentation
  • Training Session
  • Training Needs Analysis
  • Project Management
  • Training Online LMS
  • Training Design
  • Training & Development
  • Virtual Assistance

Testimonials

Endorsements from past clients

"I hired Sarah to help us maintain client relationships, respond to client concerns, manage documentation of team processes, and assist with other tasks as needed. Sarah has excelled at documentation of processes and helping to create training for clients and new employees. She has also been instrumental in maintaining contact with our clients via phone, email, and our secure client portal. Sarah is well spoken and has excellent writing skills. She compiled standard processes and template responses for common client concerns. She also compiled informative how-to guides for our clients and our team to make it easier for us to collaborate inside our client portal. "

Corrin W. | President
Jan 2024

Verified