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Abdul R. Status: Offline
Karachi, Pakistan
100% Job Success

Customer Support, Customer Service, Virtual Assistant

I’m a passionate Customer Support Representative with over 5 years of experience delivering top-notch service across various industries. My goal is to ensure that every customer interaction is positive and productive. What I Bring to the Table: Exceptional Communication Skills: I excel in both written and verbal communication, ensuring that I convey information clearly and empathetically. Problem-Solving Expertise: I thrive on resolving customer issues efficiently, turning challenges into opportunities for improvement. Multitasking Pro: Whether it’s handling inquiries via phone, email, or chat, I’m skilled at managing multiple channels while maintaining high-quality service. Customer-Centric Approach: I believe in putting the customer first and am committed to enhancing their experience at every touchpoint. What I Can Do for You: 1. Respond promptly to customer inquiries and concerns. 2. Provide product/service information and assistance. 3. Troubleshoot issues and escalate when necessary. 4. Maintain accurate records of customer interactions. Below is a little overview of my past jobs: 1. Customer Support Representative at Helium Deploy: A Canda-based company where I served as a CSR. My main domain was to provide support via email, and for that, I used to work on Freshdesk. I used to respond to over 100 emails daily. The types of queries I used to deal with were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. 2. Customer Support Representative at KpopUni: A French-based dropshipping business where I served as a CSR. Email support was my main domain and I used to respond to them using the CRM tool Zoho. I used to respond to around 100 emails daily. These emails were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. I was also responsible for fulfilling the orders on Shopify, filing for returns, and arranging reship. 3. Customer Support Representative at ChillPod USA: A USA-based dropshipping business where I served as a CSR. I used to handle the email inquiries since it was their only medium of contact and the CRM tool I used there to respond was Zendesk. I used to respond to around 25 emails in an hour. I was also responsible for taking care of returns and exchanges with the coordination of the suppliers. 4. Customer Support Representative at Asian Authentic: A USA-based company that specializes in health and beauty products and I worked for them as a CSR. I provided email and chat support to the company using the CRM tool Gorgias. I used to respond to around 25 emails in an hour. 5. Customer Service Manager at SumoShopStore: A USA-based business that specializes in selling gaming consoles. I work for them as a Customer Service Manager. I handle the tier 2 customer queries by email and lead a team of live chat agents to handle tier 1 queries. I also provide chat support on weekends when the live chat agents are on a day off. Also, I respond to the customer's queries on Social Media channels and Etsy. I am also responsible for handling the returns and refunds.
Work history
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Skills

Skills

  • CRM Software
  • Data Entry
  • Email Communication
  • Online Chat Support
  • Email Support
  • Customer Service
  • Customer Support
  • Phone Support
  • Zoho CRM
  • Freshworks CRM
  • Shopify
  • Freshdesk
  • Customer Satisfaction
  • Administrative Support

Get started working with Abdul quickly with these predefined projects.

Get started working with Abdul quickly with these predefined projects.

You will get a fantastic Customer Support.

From $5
5 days delivery

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