Abdul R.
Karachi, Pakistan
100%
Job Success
Customer Support, Customer Service, Virtual Assistant
$5.00/hr
I’m a passionate Customer Support Representative with over 5 years of experience delivering top-notch service across various industries. My goal is to ensure that every customer interaction is positive and productive.
What I Bring to the Table:
Exceptional Communication Skills: I excel in both written and verbal communication, ensuring that I convey information clearly and empathetically.
Problem-Solving Expertise: I thrive on resolving customer issues efficiently, turning challenges into opportunities for improvement.
Multitasking Pro: Whether it’s handling inquiries via phone, email, or chat, I’m skilled at managing multiple channels while maintaining high-quality service.
Customer-Centric Approach: I believe in putting the customer first and am committed to enhancing their experience at every touchpoint.
What I Can Do for You:
1. Respond promptly to customer inquiries and concerns.
2. Provide product/service information and assistance.
3. Troubleshoot issues and escalate when necessary.
4. Maintain accurate records of customer interactions.
Below is a little overview of my past jobs:
1. Customer Support Representative at Helium Deploy:
A Canda-based company where I served as a CSR. My main domain was to provide support via email, and for that, I used to work on Freshdesk. I used to respond to over 100 emails daily. The types of queries I used to deal with were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc.
2. Customer Support Representative at KpopUni:
A French-based dropshipping business where I served as a CSR. Email support was my main domain and I used to respond to them using the CRM tool Zoho. I used to respond to around 100 emails daily. These emails were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. I was also responsible for fulfilling the orders on Shopify, filing for returns, and arranging reship.
3. Customer Support Representative at ChillPod USA:
A USA-based dropshipping business where I served as a CSR. I used to handle the email inquiries since it was their only medium of contact and the CRM tool I used there to respond was Zendesk. I used to respond to around 25 emails in an hour.
I was also responsible for taking care of returns and exchanges with the coordination of the suppliers.
4. Customer Support Representative at Asian Authentic:
A USA-based company that specializes in health and beauty products and I worked for them as a CSR. I provided email and chat support to the company using the CRM tool Gorgias. I used to respond to around 25 emails in an hour.
5. Customer Service Manager at SumoShopStore:
A USA-based business that specializes in selling gaming consoles. I work for them as a Customer Service Manager. I handle the tier 2 customer queries by email and lead a team of live chat agents to handle tier 1 queries. I also provide chat support on weekends when the live chat agents are on a day off. Also, I respond to the customer's queries on Social Media channels and Etsy.
I am also responsible for handling the returns and refunds.
Work history
Work history
Customer Support Specialist
Jun 11, 2022
-
Nov 3, 2022
Private earnings
We're looking for volunteers of any background for a simplistic remote scientific research project
Jun 14, 2022
-
Aug 18, 2022
Private earnings
Customer Support Coastal Fashion
Apr 15, 2025
-
Present
Job in progress
Private earnings
Customer support shopify dropshipping
Feb 17, 2025
-
Present
Job in progress
Private earnings
Customer support shopify dropshipping
4.8
of 1 reviews
Jan 15, 2025
-
Present
Feb 17, 2025
4.8
"Great customer support agent and great team work!" Job in progress
Private earnings
Customer Service Representative for Shopify E-Commerce Store
5.0
of 1 reviews
Jan 11, 2025
-
Present
Feb 28, 2025
5.0
"Abdul does a great job following the provided instructions and understands the business well after onboarding. He delivers the work on time and has good communication skills." Job in progress
Private earnings
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Skills
Skills
- CRM Software
- Data Entry
- Email Communication
- Online Chat Support
- Email Support
- Customer Service
- Customer Support
- Phone Support
- Zoho CRM
- Freshworks CRM
- Shopify
- Freshdesk
- Customer Satisfaction
- Administrative Support
Project catalog
Get started working with Abdul quickly with these predefined projects.
Get started working with Abdul quickly with these predefined projects.
You will get a fantastic Customer Support.
From $5
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