Abdul R.
KarachiPakistan

Customer Support, Inventory Manager, Virtual Assistant

Below are the experiences of the work that I have done (both full-time and outsourced): 1. I have worked for a Canadian-based company named Helium Deploy. I was a member of their customer support team. My main domain was to handle the clients via emails, but I also provided chat support. Also, I can provide phone support too. To provide customer support, I used the CRM tool Freshdesk. There, I used to resolve around hundred tickets every day and respond to the "Customer Responded" tickets of the previous day. The queries that I usually used to deal with were regarding order status, partial or full refunds, order cancellations, order swaps, address changes,s and other support queries of some sort. For any change in the order, I had access to Helium Deploy's Shopify store from where I was able to swap the orders, provide refunds or cancel the orders, etc. I had a perfect time with Helium Deploy and I never received complaints from customers or employers. 2. Worked for a local mobile company named Digicom Trading Private Ltd. as an Inventory Controller, Assistant Accountant, Data Entry Operator, Store In-charge, and Mobile SKD Warehouse In-charge for a span of 8 years with the company. I was responsible for the Inventory Management of the company that used to dispatch more than 50,000 units to the market for sale. My responsibility was to keep the physical inventory matched with the inventory in the systems. I have experience in using ERP systems like Oracle. Also, it was my job to get the newly arrived SKD (Mobile parts) approved by the Local Telecommunication Authority (once it is assembled as Finished-Goods) so that the shipment can get approved before being sent to the market for sales to avoid issues like IMEI block. 3. Currently work for a local mobile distribution company named Deploy Private Limited, where my designation is Assistant Manager of Distributions. I am associated with the company for over a year now. My main responsibility is to take orders from all over the country and their processing after confirmation of the customer's credit limit. Also, I am responsible for recording Sale Returns and Counterclaims (those which have some fault while showing to some customers) units. I am also responsible for the approval of imported shipments from the PTA (Pakistan Telecommunication Authority).

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Skills

  • CRM Software
  • Email Communication
  • Email Support
  • Phone Support
  • Zoho CRM
  • Freshworks CRM
  • Shopify
  • Freshdesk
  • Customer Satisfaction

Get started working with Abdul quickly with these predefined projects.

Get started working with Abdul quickly with these predefined projects.

You will get a fantastic Customer Support.

From $5
5 days delivery