Marinelle D.
TaguigPhilippines
100% Job Success

Service Desk Specialist| Crypto Tech Support

Hi My name is Marinelle Dusaran, I have 9 years of experience in handling a team and I can definitely work with minimal supervision. I do have strong knowledge with microsoft office (excel, word, outlook etc.). I also have networking skills that specializes in topology and I.P address configuration. Given that, i also have good communication skills that most of the clients need to comply with their business needs. I also became top supervisor from 2013- 2016 with alorica, handling 25 agents under my bucket to pass the client required targets like AHT, VOC, and Technical Sales Transition offers. It was a challenge for me but definitely through hard work and perseverance, i can make sure that all the tasks given to me will be done with 99% accuracy as much as possible. On top of everything mentioned, I also have high level of analytical skills and good coaching skills that can definitely help when running operations on a daily basis.
Work history

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Skills

Skills

  • Customer Engagement
  • IT Sourcing
  • InvGate Service Desk
  • Technical Support
  • Financial Writing

Testimonials

Endorsements from past clients

"Very responsive and easy to adapt technology. I totally endorse her to be part of your team! "

Mark Errol L. | Installations Engineer Supervisor
Pomeroy Jun 2021

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