I am working as a ConnectWise Automate (Labtech) Administrator. I have been worked with Managed Service Provider over 4 years and familiar with MSPs process and products for MSP. I have worked with more than 15 MSPs and helped them in streamlining their ConnectWise Automate (LabTech) to make it more stable and profitable.
I have developed lots of Script, Monitor sets for Connectwise Automate to automate day to day tasks.. .
I am worked in following:
1. ConnectWise Automate Administrator:-
Setup for Startup MSPs
Alerting and automation
Customized Monitoring : Monitor creations as per requirements for different issues.
Automate/LabTech Scripting : Advance Level Scripting for automating.
Automate/LabTech Patching : Patching setup via Automate. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.
Automate/LabTech Reports : Creating report and modifications
Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.
Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.
Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions
Virtualization Manager arrangement
Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)
User permissions and groups permission , security
Windows Server 2008/R2,2012,2016
2. ConnectWise Control Administrator: -
Setup for Startup MSPs
Machine access permission according to users and groups.
Control Portal Branding, Set your company logo on Screenconnect, give service name
Install SSL and Redirect http to https
Upgradation and migrations.
3. Desktop Support: -
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment.
Train and guide staff hardware and software usage.
Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Update and maintain computer inventory and surplus equipment.
Ensure desktop computers interconnect seamlessly with diverse systems.
Maintain passwords, data integrity and file system security for computing environment.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Recommend and implement upgrades on systems to ensure longevity.
Identify and repair hardware and network connectivity issues.
Assist in technical upgrading and maintaining of entire desktop systems.
Support in testing and deployment of new applications and systems.
I have worked with following projects: -
1. Continuum to Automate migrations
2. Windows 7 to windows 10 migrations
3. Symantec to Webroot migrations,
4. Sentinel migrations
If I got a chance to work with you and your team, I'd be managing your infrastructure 24 hours.