Marcia Y.
88% Job Success

Senior Executive Assistant, Operations & Customer Service Specialist

Thank you for viewing my profile. I have been supporting Executives for over a decade. Here are a few things I can help you with. Executive Support Tasks: Provide comprehensive executive and personal support, managing professional and personal schedule, appointments, and commitments.  Act as a gatekeeper, managing communications and correspondence effectively so nothing falls through the cracks. Acting as sounding board and trusted confidant to the CEO Logistical Coordination: Arrange travel itineraries, accommodations, and transportation for both professional and personal engagements.  Cooidinate and manage events, meetings, and appearances, ensuring smooth execution. Customer Support Tasks: Build relationships with clients and other professional business relationships. Assist in following up with clients, maintaining client communication, and ensuring their needs are met. Personal Finance Tasks: Coordinate bill payments, manage subscriptions, and handle other financial transactions.  Track personal expense receipts and maintain an organized system for documenting these records and sharing them with the Finance. Project Management Tasks Arrange and organize tasks, ensuring that projects and assignments are carried out efficiently and deadlines are met. Lead and support special projects and initiatives on behalf of the CEO, Supervisory Tasks: Establish close working relationship with team members, providing advice and feedback and offering fresh perspective Thinking two steps ahead, identify areas of improvement, and initiate solutions without always waiting for direction. Developing standard operations processes HR/Recruitment & Training Tasks Identifying, attracting, interviewing, selecting, hiring and onboarding employees Creating Job descriptions, managing employee records, administering pay, benefits, and leave, and enforcing company policies and practices Marketing Tasks: Assist in building the company's image, developing strategies to promote products or services, and providing information about those products or services to all interested parties. Sales Tasks Identifying potential customers and generating new business opportunities for the company Contacting and qualifying potential customers Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals. I am familiar with lots of online tools/Applications including, but not limited to: Google suite, google sheets, docs, forms, end user and backend Administration Microsoft Suite, Teams, Excel, Skype E-signature - PDFfiller, DocHub, HelloSign, DocuSign, EchoSign, Panda Doc, ZohoSign Campaign/Design - Canva, Mailchimp, Accounting software - QuickBooks - receivables, payables, invoices etc, Paypal Meeting/Scheduling - Google Calendar, MS Calendar, Calendly, Clockify Go to Meeting, Zoom, Skype, Blue Jeans, GoogleMeet Chat apps - Zoho Sales IQ, Cliq, CRM - Click U, Asana, Basecamp, Pipedrive, Trello, Zoho, HubSpot, Bitrix 24 Forms - Google Forms, Jot forms, Smartsheets Website update and backend management - Wordpress, Chat apps Whatsaap, Hangout, Messenger, Telegram, Viber, Zoho Sales IQ, Slack, Skype, Zoho Desk Facebook, Instagram, LinkedIn, Google My business, Meta Business Suite Skills/Abilities: Entrepreneurial mindset Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict-resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and delegate when appropriate. Ability to act with integrity, professionalism, and confidentiality. Tech savvy and proficient with lots of online tools and applications. Ability to quickly learn and adapt to your organization's culture, systems, and
Work history

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  • Supervision
  • Time Management
  • Light Project Management
  • Relationship Management
  • Decision Making
  • Customer Engagement
  • Scheduling
  • Critical Thinking Skills
  • Business Operations

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