Justin J.
Kingston, Jamaica
100%
Job Success
Top Rated Plus
Keeping your customers happy and helping your business grow
$40.00/hr
"Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!"
"Justin is an doing a great job! We are just moving him to another team!"
Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company.
Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company.
This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve.
Customer Service/Customer Support Experience:
● Zendesk
● Infusionsoft Administration
● Inbound Phone Support
● Outbound Phone Support
● Collections/ Billing Support (phone and email)
● Hosting Online Customer Support Meetings
If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
Work history
Work history
PT Remote Onboarding Specialist for Simple CRM Software
Oct 5, 2023
-
Jan 11, 2024
No feedback given
Private earnings
Need an assistant for adding products to a new ecommerce website
Mar 12, 2014
-
Jun 16, 2022
No feedback given
Private earnings
Quality Testing for Cross-browser and Cross-device Website
5.00
Nov 26, 2015
-
Aug 31, 2020
"Justin did an outstanding job beyond the original, quality testing task. He stepped up to handle project management. He solved a myriad of challenges by taking the lead. Also, he…
Private earnings
Awesome Customer Support / Success Rep for IPInfo.io
5.00
May 30, 2018
-
Oct 28, 2018
"It's been a pleasure working with Justin! Highly professional, great communication, and a really positive can-do attitude!"
Private earnings
Client Delight Manager
5.00
May 9, 2017
-
Aug 4, 2018
Private earnings
Customer Account Manager
5.00
Jan 7, 2016
-
Jun 24, 2016
"Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye…
Private earnings
Customer service specialists needed to handle incoming customer emails
5.00
Jun 2, 2014
-
Apr 19, 2016
Private earnings
Customer Account Manager
5.00
Jan 2, 2016
-
Jan 7, 2016
"Justin is an doing a great job! We are just moving him to another team!"
Private earnings
Customer Service and Support
Feb 27, 2020
-
Present
Job in progress
Private earnings
Social Media (Facebook) Management
Feb 23, 2018
-
Present
Job in progress
Private earnings
Seeking Customer Support Agents
Dec 10, 2014
-
Present
Job in progress
Private earnings
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Skills
Skills
- Zendesk
- Social Customer Service
- Phone Communication
- Customer Onboarding