Abiola Oluwaseun  A.
IkejaNigeria
82% Job Success

Technical Support Engineer

Microsoft 365 technical support engineers are IT professionals who assist businesses and individuals with troubleshooting and resolving technical issues related to Microsoft 365 applications and services. Their main responsibilities include: Providing technical support: Identify and resolve technical issues that users encounter while working with Microsoft 365 applications set up for their organization. Responding to user inquiries: Responding to user inquiries through email, phone or chat, providing prompt and thorough information and instruction regarding Microsoft 365 applications. Troubleshooting: Microsoft 365 technical support engineers use their analytical and troubleshooting skills to diagnose and resolve technical issues, ensuring that systems run smoothly and efficiently. Escalating issues: When issues are not resolved, escalate them to higher-level technicians for further investigation. Documenting solutions: Document solutions for technical issues for future reference and troubleshooting, making it easy for new team members to learn from previous incidents. Collaborating with teams: Work closely with other IT teams to coordinate and execute projects and implement new Microsoft 365 applications and services. Providing training and support: Provide training and support to users, ensuring they understand and can effectively utilize Microsoft 365 applications. Keeping up-to-date: Keep up-to-date with the latest technology trends and updates, updates to Microsoft 365 and work to develop new skills and knowledge to improve effectiveness on the job.

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Skills

  • Email Support
  • Tech & IT
  • Technical Project Management
  • Office 365
  • Time Management
  • Phone Communication
  • Cisco