Soumik K.

Soumik K.

BengaluruIndia
Job Success
Top Rated

Experienced Operations Lead, CSR and VA

I am an experienced professional, engineered with vast delivery experience. More than 7 years of experience gave me a wide opportunity to work on customer service, support and sales developing in verticals like voice processes like sales process and lead generation and appointment setting campaigns and non voice like live chat, email and transcription. I strive to convert an irate customer to CSAT with my good communication and convincing skills integrating time and patience in it. I have proven experience in the full cycle of customer service with many happy customers and customer retention as well along with sales in it. My skills are endorsed by different companies like EXL Service, Ienergizer, [24]7, Convergys ets. I can provide references of my past work experiences as well. My communication skills integrated with operations management services deliver immediate results in terms of sales or upsales and long-term business impact in terms of customer satisfaction and retention. Based on my experience in the industry for 7 years, I confidently work on any project putting efforts on email, live chat and voice support and sales and on whichever resources available. I am sure I will be productive enough to take care of customers enabling maximisation of revenue along with retaining the customers as well. My communication skills and quick response and strong presence of mind helps me to drive a customer towards sales.
Rating is 4.4 out of 5.
4.40 Feb 24, 2017 - Jun 4, 2017

"Great freelancer for handling customers!"

Private earnings
Rating is 4.3 out of 5.
4.30 Feb 20, 2017 - Feb 24, 2017
Private earnings

Soumik K. has more jobs. Create an account to review them
Soumik K.

Soumik K.

BengaluruIndia
Job Success
Top Rated
16
Total Jobs
17,638
Total Hours

Experienced Operations Lead, CSR and VA

Specializes in
I am an experienced professional, engineered with vast delivery experience. More than 7 years of experience gave me a wide opportunity to work on customer service, support and sales developing in verticals like voice processes like sales process and lead generation and appointment setting campaigns and non voice like live chat, email and transcription. I strive to convert an irate customer to CSAT with my good communication and convincing skills integrating time and patience in it. I have proven experience in the full cycle of customer service with many happy customers and customer retention as well along with sales in it. My skills are endorsed by different companies like EXL Service, Ienergizer, [24]7, Convergys ets. I can provide references of my past work experiences as well. My communication skills integrated with operations management services deliver immediate results in terms of sales or upsales and long-term business impact in terms of customer satisfaction and retention. Based on my experience in the industry for 7 years, I confidently work on any project putting efforts on email, live chat and voice support and sales and on whichever resources available. I am sure I will be productive enough to take care of customers enabling maximisation of revenue along with retaining the customers as well. My communication skills and quick response and strong presence of mind helps me to drive a customer towards sales.
Rating is 4.4 out of 5.
4.40 Feb 24, 2017 - Jun 4, 2017

"Great freelancer for handling customers!"

Private earnings
Rating is 4.3 out of 5.
4.30 Feb 20, 2017 - Feb 24, 2017
Private earnings

Soumik K. has more jobs. Create an account to review them
More than 30 hrs/week