Jonas Del R.

Jonas Del R.

Las PinasPhilippines

Operations Manager - BPO

• Over 15 years of BPO experience which includes Voice Programs (Upselling, Acquisition Selling, Collections, Finance Customer Service and Complaints Helpdesk) and Non-Voice Programs (Credit Control, Reviewing Support, Existing Customer Applications, Operations Support) • Well-versed in Banking and Finance, Back Office Services, Complaints, Collections, Appointment setting, Acquisition/Upselling, Process Optimization and Internal Audit • Implemented various Process and Performance Improvement projects like AHT/ Service Level improvement and Cross Skilling Back Office agents which resulted to reduce in AHT and consistently achieving 100% service Level for 1 straight year

Skills

Jonas Del R.

Jonas Del R.

Las PinasPhilippines

Operations Manager - BPO

Specializes in
• Over 15 years of BPO experience which includes Voice Programs (Upselling, Acquisition Selling, Collections, Finance Customer Service and Complaints Helpdesk) and Non-Voice Programs (Credit Control, Reviewing Support, Existing Customer Applications, Operations Support) • Well-versed in Banking and Finance, Back Office Services, Complaints, Collections, Appointment setting, Acquisition/Upselling, Process Optimization and Internal Audit • Implemented various Process and Performance Improvement projects like AHT/ Service Level improvement and Cross Skilling Back Office agents which resulted to reduce in AHT and consistently achieving 100% service Level for 1 straight year

Skills

More than 30 hrs/week

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