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Mark Kevin T. Status: Offline
Malabon, Philippines
100% Job Success
Top Rated

Account Management | Sales | E-Commerce | Customer Service Expert

Customer Service & Account Management Expert | 10+ Years of Proven Success With over 10 years of expertise in customer relations, support, and account management, I have consistently delivered exceptional service and measurable results for the companies I've worked with. My experience spans BPO, sales, account management, and freelancing, working with top brands like FedEx, WellCare, Swanson Vitamins, Flagship One Inc., Ray Tax Law Group, and OrbioWorld. I am a versatile and results-driven professional, adept at handling high-volume environments while maintaining top-tier customer satisfaction. Whether working independently or within a team, I bring efficiency, dedication, and a passion for delivering excellence. Technical Proficiency & CRM Expertise I have extensive experience using various CRMs and customer support platforms, including: ✅ Zoho, Freshdesk, Salesforce, OneSource, SharePoint, CareConnects, QuickConnects, Helpdesk, Citrix, DOS, Hydra, and more. I leverage these tools to streamline communication, improve workflow efficiency, and enhance customer engagement. My ability to quickly adapt to new technologies ensures seamless integration into any organization. Key Strengths & Professional Attributes: ✔ Customer-Centric Approach – Providing exceptional support via phone, live chat, and email with accuracy and professionalism. ✔ Sales & Account Management – Driving revenue growth and building strong client relationships. ✔ Problem-Solving & Adaptability – Quick thinking and solution-oriented mindset in fast-paced environments. ✔ Interpersonal & Communication Skills – Strong ability to connect with clients, colleagues, and stakeholders effectively. ✔ High-Volume & Deadline-Driven Work – Thrives in demanding settings while maintaining quality service. Career Highlights & Achievements: 🔹 Ray Tax Group (TXPTR Law Group) – Customer Service Representative (6 months) – Used Freshworks for phone and email support in Texas property tax services. 🔹 Flagship One Inc. – Account Manager / Sales Representative / Customer Service Representative (2 years, 2 months) – Managed CRM operations using Zoho, Hydra, and Eversign. Successfully closed over $200,000 in sales for automotive ECMs and related products. 🔹 OrbioWorld (E-Commerce, Europe-based) – Customer Service Specialist – Email Support (5 months) – Managed multilingual customer interactions via Freshdesk. 🔹 Alliance in Motion Global Inc. – Gold Executive Distributor – Achieved $414,000 in product sales. 🔹 FedEx OneCall – Premier High Revenue Email Specialist (1 year 4 months) – Managed accounts using SharePoint & Salesforce. 🔹 FedEx Chat Support Specialist (6 months) – Provided real-time support via Salesforce & SharePoint. 🔹 E-Commerce (Food Supplement Industry) – Inbound Sales CRM Specialist (1 year 5 months) – Used Salesforce, DOS, and Helpdesk to drive conversions. 🔹 VPN Services – Admin & Sales (7 months) – Created user accounts, conducted product demos, and sold via social media. 🔹 WellCare PDP Part D – Inbound CRM Specialist (1 year 1 month) – Proficient in Careconnects, Citrix, Quickconnects. 🔹 I.T. Log Works (Internet Café) – IT Admin (1 year 6 months). 🔹 Sales Associate (Various Companies) – 3 years of experience in sales and customer relations. Why Hire Me? ✅ Immediate Value: I bring expertise that translates to real ROI for your company. ✅ Quick Learner: I adapt to new systems and processes efficiently. ✅ Reliable & Results-Oriented: I take ownership of my role and strive for excellence. I’m eager to bring my skills and experience to your company. If you’re looking for a dedicated, customer-focused professional, let’s connect! 📩 Get in touch today, and let’s make an impact together.
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