Mark Kevin T.
MalabonPhilippines
100% Job Success
Top Rated Plus

Customer Care | E-Commerce | Account Management | Sales

With my 10 YEARS of expertise providing outstanding customer relation/support, I am confident that I made a positive return on the investment of the companies that I have worked with. It's a collective experience in BPO, Sales, Account Management and Freelancing. For example, FedEx, WellCare, Swanson Vitamins, FlaghipOne Inc., Ray Tax Law Group, and OrbioWorld. I'm a team player, but can work with minimal supervision. Effectively used a variety of CRMs, such as Zoho, Freshdesk, Salesforce, OneSource, SharePoint, Careconnects, Quickconnects, Helpdesk, Citrix, DOS, Hydra, etc. for quick collaboration with colleagues and clients as well as accessing data within the organization. In essence, I'm a competent user of it. Successfully built intrapersonal and interpersonal abilities, which I believe are key for my profession, via years of arduous labor, enthusiasm, and dedication. I am confident that I possess the abilities, skills, and qualities necessary to contribute to your company. I am a quick learner, have great problem-solving skills, and can handle a significant workload. Working efficiently and quickly in a high volume environment while providing customer excellent service via the phone, live chats, and emails in a clear, accurate, and timely manner. Without being utilized as leverage, my knowledge and soft skills are only potential strengths. A successful company will provide me with an excellent platform to promote it. Always driven with passion, motivation and goals. I am completely responsible for my continuous professional development. I have an excellent track record of success in my past positions such as on the list below. • 6 months as a Professional Customer Service Rep - Ray Tax Group/TXPTR Law group for Property Taxes in Texas USA used Freshworks tools for Phone and Email communications. • 9 months as an Account Manager / Sales Rep / Customer Service Rep - Flagship One Inc. used Zoho, Hydra and Eversign. • 5 months as Customer Service Specialist - Email Support in Orbio World E-Commerce using Freshdesk. Europe based using different languages. • 1 year as a Gold Executive Distributor in Alliance in Motion Global Inc. and made $414,000 in product sales down the line. • 1 year 4 months Premier High Revenue Email Specialist | Account Management at FedEx Oncall using SharePoint, Salesforce. • 6 months Chat Support Specialist in FedEx using SharePoint, Salesforce. • 1 year & 5 months inbound Sales - CRM in Food Supplement E-Commerce using SharePoint, Salesforce, DOS, Helpdesk etc. • 7 months Virtual Private Network (VPN) as Admin. Created user accounts, did product demo presentations and sold via social media platforms. • 1 year & 1-month inbound CRM in Wellcare PDP Part D using software such as Careconnects, Citrix, Quickconnects etc. • 1 year & 6 months of being I.T. Admin for I.T.log works, an Internet cafe. Lastly, I culminated 3 years of experience in various companies as a Sales Associate. I guarantee you that you'll receive a significant return on your investment once you hire me. If you believe I'd be a good fit for the job, kindly get in touch with me. Thank you so much, and Have a good day!

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Skills

  • Sales & Marketing
  • Zoho CRM
  • Virtual Assistance
  • Microsoft PowerPoint
  • Phone Communication
  • Email Communication
  • Customer Onboarding
  • Google Workspace
  • High-Ticket Closing
  • Freshworks CRM