Giselle O.
Cali, Colombia
Customer Service Manager | Zendesk Expert | Team Leader & Coach
$5.00/hr
I am a dedicated Business Administration student with a passion for combining academic knowledge with practical experience. With over four years in the customer service field, including two years in a supervisory role, I have honed my skills in leadership, problem-solving, and ensuring exceptional customer experiences.
Fluent in both English and Spanish, my bilingual proficiency enhances my ability to connect with diverse audiences. This skill is particularly valuable for companies seeking versatile team members who can cater to a broader range of clientele.
As a student of business administration, I am equipped with a strong foundation in business principles, strategic planning, and organizational management. I am eager to apply this knowledge to a dynamic professional environment, and I am particularly interested in roles such as secretary, supervisor, translator, and customer service.
What sets me apart is my adaptability. I thrive in fast-paced, changing environments and welcome new challenges. My diverse skill set, combined with a commitment to excellence, makes me an ideal candidate for roles that demand versatility and a proactive approach.
I am excited about the opportunity to contribute my skills to a forward-thinking company and am confident that my unique blend of academic knowledge, customer service experience, language proficiency, and adaptability positions me as a valuable asset to your team.
Work history
Work history
Bilingual Lead Engagement and Appointment Coordinator
May 27, 2024
-
Present
Job in progress
Private earnings
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Skills
Skills
- Zendesk
- Team Management
- Phone Support
- Customer Service Training
- Email Support
- HubSpot
- Customer Satisfaction
- Technical Support
- Microsoft Power BI
- Customer Experience
- Kustomer
- Virtual Assistance