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Ayan A.
Montreal, Canada

Project Manager - Email Marketing, Merchandising and Shopify Expert

As a customer-centric and solution-oriented project manager, I embark on the path of seeking advancement opportunities; my goal is not only to elevate my career but also to nurture my professional growth. I am armed with a unique blend of expertise in email marketing, merchandising, Shopify, customer support, with a few other tricks up my sleeve! I am eager to contribute my skills and knowledge to a dynamic team, where I can play a pivotal role in propelling businesses to new heights. Project Management: - Embracing the principles of flexibility, collaboration, and continuous improvement, Agile & Waterfall has become an integral part of my approach to project management. By breaking down complex tasks into manageable iterations, fostering open communication within cross-functional teams, and adapting to changing requirements, I have successfully delivered projects with improved efficiency, enhanced quality, and timely delivery. Email Marketing: - By leveraging its power, I have witnessed firsthand how it can effectively engage audiences, drive conversions, and build long-lasting relationships with customers. Through thoughtful strategies, meticulous segmentation, and compelling content, I have successfully crafted email campaigns that consistently deliver exceptional results. Whether it's creating captivating subject lines, designing visually appealing templates, or optimizing delivery times, I understand the intricacies of email marketing and can help businesses reach their full potential. Merchandising and Shopify: - I have immersed myself in curating engaging online shopping experiences, ensuring that each customer journey is seamless and delightful. By carefully selecting and presenting products, optimizing product descriptions, and maximizing user experience, I have driven significant improvements in sales and customer satisfaction. My familiarity with the Shopify platform has allowed me to leverage its powerful features and extensions to create visually stunning and highly functional e-commerce websites that captivate visitors and convert them into loyal customers. Customer Support: - My commitment to exceptional customer support has led me to become an expert in email and chat support systems as well as data entry. Recognizing the value of prompt and personalized assistance, I have dedicated myself to understanding customers' needs, providing insightful solutions, and ensuring their overall satisfaction. By leveraging these skills effectively, I have contributed to building strong customer relationships and enhancing brand loyalty. Tools I'm Proficient In: - Shopify/ Shopify Plus - Klaviyo/eClincher for scheduling - Magento 2 - PM Tools (ClickUp, Monday.com, Notion, Asana, Harvest, etc) - CRM Tools (Zendesk, SalesForce) I am eagerly looking forward to the opportunity to discuss further how my experience and skills align with your organization's needs.
Work history
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Skills

Skills

  • Zendesk
  • Ecommerce
  • Project Management
  • Order Management
  • Salesforce

Testimonials

Endorsements from past clients

"I worked with Ayan on our biggest project to date. We redesigned and redeveloped our site along with a complex migration from Woocommerce to Shopify. I am not sure we would have made it without Ayan in the middle of it all coordinating and directing traffic. She is an exceptionally talented Project Manager who goes beyond her defined role to get the job done. Bonus, she is a lovely, respectful person. One of the best! I hope I get to work with her again some day"

Gavin C.
Apr 2023

Verified

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