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Vladan J. Status: Offline
Belgrade, Serbia
99% Job Success
Top Rated Plus

Zendesk Guru - Setup, Customization, Administration

TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
Work history
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Skills

Skills

  • Zendesk
  • Email Support
  • Website Customization
  • Theme Development
  • API
  • Zendesk API
  • Customer Experience

Testimonials

Endorsements from past clients

"Vladan helped with major upgrades to our knowledge base experience. He is incredibly professional, reliable, and knowledgeable in all things related to Zendesk. I've worked with Vladan on multiple projects to improve our knowledge base experience and have been thoroughly impressed with his expertise and professionalism throughout. Vladan's communication skills are excellent — he's readily available to address any questions or concerns I have. Vladan has proven himself invaluable to our efforts and I look forward to working with him on future projects."

Julian K.
Ongoing Zendesk Help Center development Feb 2023

Verified

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