Kayla R.
Gold Bar, WA
98%
Job Success
Top Rated Plus
Experienced Customer Support Specialist
$23.00/hr
I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next?
Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores.
Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms.
Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
Work history
Work history
Customer Service Professional
Mar 5, 2021
-
Feb 3, 2025
5.00
"Kayla's contract role was recently eliminated with us due to a corporate restructuring. She consistently provided high levels of Customer Service to our customers. She demonstrated excellent written communication skills…
Private earnings
Personal Assistant
Oct 7, 2024
-
Oct 21, 2024
1.00
"Kayla was only with me for a week and unfortunately did not complete the tasks assigned to her nor did she follow instructions from our onboarding meeting. Very disappointed as…
Freelancer's response
"Client ended our contract abruptly before the scheduled deadlines and failed to provide the needed access to their Calendly calendar to complete the tasks she assigned. I did request access…Private earnings
Customer Support Specialist
Feb 19, 2024
-
Aug 6, 2024
5.00
"Kayla is a phenomenal support asset to any team operating an online brand. I highly recommend her!"
Private earnings
Email Support
Apr 26, 2024
-
Jul 19, 2024
4.85
"Skilled email support and friendly communication. Definitely recommend."
Private earnings
Customer and admin support
Jan 3, 2024
-
Apr 20, 2024
2.85
Private earnings
Customer Support Needed, Zendesk Used. Ecom: Woo and Shopify Stores
Oct 14, 2023
-
Nov 14, 2023
5.00
"Kayla is amazing at what she does, super knowledgable on zendesk, woo, and shopify. She is an amazing addition to the team and I'm grateful we found her."
Private earnings
Customer Service (Ecommerce)
Apr 4, 2023
-
Nov 13, 2023
4.15
"Good customer focused rep"
Private earnings
Customer Service (Ecommerce)
May 25, 2023
-
Nov 10, 2023
3.80
"Kayla is good customer focused person"
Private earnings
Hand Written Customer Notes
Jan 16, 2023
-
Oct 16, 2023
No feedback given
Private earnings
Experienced Customer Service Specialist
Jun 7, 2023
-
Sep 24, 2023
No feedback given
Private earnings
Customer Success Manager
Jan 28, 2025
-
Present
Job in progress
Private earnings
Customer service agent
Dec 23, 2024
-
Present
Job in progress
Private earnings
Email Customer Service Rep
Jul 21, 2024
-
Present
Job in progress
Private earnings
Email Support
Jul 18, 2024
-
Present
Job in progress
Private earnings
Talk to a Chatbot
Jan 27, 2023
-
Present
Job in progress
Private earnings
E-Comm Customer Service- Gorgias
May 26, 2021
-
Present
Job in progress
Private earnings
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Skills
Skills
- Gorgias
- Product Knowledge
- Slack
- Communication Etiquette
- Email Support
- Customer Satisfaction