Matthew W.

Matthew W.


Customer Experience and Business Process Professional

I bring value to an employer by leveraging years of entrepreneurship, business, exceptional customer experience, product development, and process management to identify needs, innovate and implement solutions to solve complex issues efficiently. SKILLS ● Digital Transformation Projects ● Entrepreneurial and Growth Mindset ● Customer Success Management ● Cross-Functional Team Collaboration ● Process Management ● Empathetic and Consultative Communication ● Application Administration ● Project Management WORK EXPERIENCE BUSINESS TECHNOLOGY SPECIALIST at a Law Firm - Providing integration services, process development, and subject matter expertise for the website, Pipedrive, LawPay, and Practice Panther law management software, I develop, document, and administer various legal and operational processes to improve efficiency, accuracy, and results. I manage scheduling, intake, and collections for the firm. BUSINESS PROCESS CONSULTANT- Analyzed product data collection methodologies and technology used in acquiring and normalizing product feature information and made recommendations on its improvement. SALES AND MARKET RESEARCHER - Created market research analysis of competitors and generated thousands of quality leads using and CLIENT SERVICES MANAGER - Assessed needs and coordinated solutions for clients to improve processes, reducing client business costs, increasing customer retention, and identifying account upsell opportunities to improve profitability. PRODUCT MANAGER - Planned, managed, and executed customized versions of a commercial off-the-shelf database and pricing software for retail customers for online and brick-and-mortar stores. PRODUCT CATALOG MANAGER - Designed, implemented, and managed data collection processes based on customer needs and database capabilities. Trained, mentored, and managed data collection employees. Maintained and improved data quality based on current information availability.
Rating is 5 out of 5.
5.00 Jun 20, 2022 - Dec 5, 2022
Private earnings

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  • Microsoft Office
  • Troubleshooting
  • Customer Experience
  • Customer Service
  • Adobe Photoshop
  • Interpersonal Skills
  • Smartsheet
  • Product Knowledge
  • Invoicing
  • Client Management
  • Product Development
  • Elementor
  • Sales
  • WordPress Development