Marlene C.

Marlene C.

Santa AnaEl Salvador
Job Success
Top Rated

Customer Service/Collector Analyst/Virtual Assistance/

Hi there¡ If you are looking for high customer service satisfaction you have come to the right person; with seven years of excellent customer service level, I started this great experience with telecommunication company in my country named Claro, I dealt with customers face to face solving difficult customer service troubles providing support service to the internet, home phone and mobile service, I stayed there for almost two years. After this big experience, I got my first job in a call center providing customer service, support to people who received government assistance where I also performed as a quality assurance representative. I had the opportunity to work for the finance ministry of my country, verifying the accounting books, making audits and tax revisions. The last experience I got was in Marketo Inc where I performed as a collector Analyst I worked there for 2 years, making and receiving calls and emails, checking agreements, and also handling different systems such as Salesforce, intact, smart sheet. I worked under pressure getting the ability to reduce in a 60% a portfolio with more than 90 days past due. And all this large experience has given to me, an advanced English proficiency and high sense of responsibility, being also a person who follow instructions and demonstrate the ability to be multitasking. I am a highly self-motivated and determined person, as well as with a perceptive and intuitive sense.
Rating is 5 out of 5.
5.00 Sep 8, 2021 - Oct 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Nov 19, 2019
Private earnings
Rating is 4.7 out of 5.
4.70 Nov 14, 2019 - Nov 16, 2019

"Completed tasks on time. Was nice to work with."

Private earnings

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Skills

Marlene C.

Marlene C.

Santa AnaEl Salvador
Job Success
Top Rated
8
Total Jobs
9,975
Total Hours

Customer Service/Collector Analyst/Virtual Assistance/

Specializes in
Hi there¡ If you are looking for high customer service satisfaction you have come to the right person; with seven years of excellent customer service level, I started this great experience with telecommunication company in my country named Claro, I dealt with customers face to face solving difficult customer service troubles providing support service to the internet, home phone and mobile service, I stayed there for almost two years. After this big experience, I got my first job in a call center providing customer service, support to people who received government assistance where I also performed as a quality assurance representative. I had the opportunity to work for the finance ministry of my country, verifying the accounting books, making audits and tax revisions. The last experience I got was in Marketo Inc where I performed as a collector Analyst I worked there for 2 years, making and receiving calls and emails, checking agreements, and also handling different systems such as Salesforce, intact, smart sheet. I worked under pressure getting the ability to reduce in a 60% a portfolio with more than 90 days past due. And all this large experience has given to me, an advanced English proficiency and high sense of responsibility, being also a person who follow instructions and demonstrate the ability to be multitasking. I am a highly self-motivated and determined person, as well as with a perceptive and intuitive sense.
Rating is 5 out of 5.
5.00 Sep 8, 2021 - Oct 2, 2021
Private earnings
Rating is 5 out of 5.
5.00 Nov 19, 2019
Private earnings
Rating is 4.7 out of 5.
4.70 Nov 14, 2019 - Nov 16, 2019

"Completed tasks on time. Was nice to work with."

Private earnings

Marlene C. has more jobs. Create an account to review them

Skills

As Needed - Open to Offers