Paulo B.
Santa RosaPhilippines
100% Job Success
Top Rated

Tech-Savvy Customer Service Agent

I'm a Customer Service Agent slash Tech Support Specialist with over 10 years of experience. I have consistently delivered high customer satisfaction survey scores by effectively addressing the emotional needs of customers, demonstrating empathy, and ensuring that they feel heard. With excellent verbal and written English and high motivation to learn new tasks efficiently, I am open to learning about new products and services, to provide top-notch customer service. My Skills: - Exceptional Customer Relationship, management, problem-solving skills, and deadline-driven - Technical Support Skills (hardware and software troubleshooting, RMA dispatch, Online Remote Connection Support) - Phone, Email, and Online Chat Support - Social Media Support - Video Editing - Cryptocurrency and Blockchain Knowledge CRM/Tools Familiarity: Freshdesk Zoho Assist Remote Access Slack ChatGPT Google Workspace Zendesk Shipstation Basecamp LiveAgent AirCall Canva

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Skills

  • Order Tracking
  • Email Support
  • Technical Support
  • Customer Satisfaction
  • Troubleshooting
  • Software Maintenance

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