Symone F.
Montego BayJamaica
38% Job Success

Customer Support/Social Media Specialist

Hi, I have spent over ten years in consumer services working on-site and remotely. I enjoy working in a team setting but can also perform equally well independently. I have experience working in e-commerce, in hospitality, in reservations and also in administration. I also possess a background in teaching and have worked at least three years in the field. By nature I am a blog and article content writer and have ghost written a few picture books. When it comes to Customer Service, I have worked in different roles. I have experience working in Customer Support, Live Chat Support, Email Handling, Quality Assurance and in leadership as a Supervisor and Trainer. In Customer Service and Admin, I am experienced using softwares such as Zendesk, Gorgias, Salesforce, Shopify, Ship station and more. I also have a background in Graphic Design and oftentimes create and manage content on social media platforms, such as Facebook, Instagram, and Twitter. I am skilled in responding to reader comments and overseeing the creative design. An overview of my qualifications and experiences include: Team Management Customer Support Email Handling Live Chat Support Social Media Marketing Services Social Media Management Social Media account Setup Copywriting Social Media Content Creation Graphic Design Picture Book Content Writing Blog/Article Writing Website Development and Management. It would be my pleasure to assist you! Also, for the purpose of clarity, please feel free to ask any questions you may have regarding my work ethics and clients I have worked for in the past. Take care!

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Skills

  • Zendesk
  • Social Media Content Creation
  • Social Media Management
  • Shopify
  • Communication Etiquette
  • Soft Skills Training

Get started working with Symone quickly with these predefined projects.

Get started working with Symone quickly with these predefined projects.

You will get superb customer support for your business

From $5
1 day delivery