Rose Ann G.
100% Job Success
Top Rated

Customer Service/Shopify Virtual Assistant/ Social Media Moderator

I have been with the BPO industry for almost 5 years then freelancing industry for 9 years. I am very equipped with knowledge and skills on how to deal with various types of customers and have provided excellent service with my clients. The projects that I handled were email handling, text and chat support, customer service concerns, photo reviewing for a lime scooter company, Instagram sales managing and customer support, social media moderating/posting, website and app's reviews, data entry and online researching, website researching, lead generations prospecting, E-commerce virtual assistant, customer support for a Meditation App and customer service assistant for an Instagram Opal business. I also have experienced being a Team Manager, leading a group consists of 8 people lead prospecting for e-commerce businesses. About the clients that I have worked with, they came from different industries like procurement, consumer, transportation, writing services, yoga/meditation apps and mostly, E-commerce. I was able to run their businesses or companies smoothly and they have been satisfied with the outcome of my work. I have also proven my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality. The tools or websites that I have knowledge and experience are Jira, Tack, Zendesk, Freshdesk, Gorgias, Zoho CRM, HelpSpot, Zohomail, Webmail, Trello, Confluence, Shopify, Dropify, Monta, Recharge, Adobe Premier Pro,, Hootsuite, Calendly, Google Drive Apps, social media accounts like Tiktok, Facebook, Twitter and Instagram. I am also known by my clients for my strong work ethics and that I can work with minimal to no supervision and you can still count on an honest and high quality of work that I can provide. Thank you for reading up to this point and for the opportunity to work with you. I promise that once you hired me, I am bound to give my 101% of my ability to make your business or company succeed. 🔥 Why HIRE ME? ● Exceptional English communication skills (verbal and written) ● Extensive knowledge of best customer service practices ● Willingness to go above and beyond for customer satisfaction ● Built long-term relationships with clients through integrity and exceptional value Sounds like what you need? 👇1 Quick Step 1️⃣ Send me an Upwork message
Work history

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  • Health & Wellness
  • Zendesk
  • Zoho CRM
  • Trello
  • Email Support
  • Post Scheduling
  • Jira
  • Social Media Management
  • Virtual Assistance