Rose Ann G.
Cavite, Philippines
100%
Job Success
Top Rated
Customer Service/Shopify Virtual Assistant/ Social Media Moderator
$15.00/hr
I have been with the BPO industry for almost 5 years then freelancing industry for 9 years. I am very equipped with knowledge and skills on how to deal with various types of customers and have provided excellent service with my clients.
The projects that I handled were email handling, text and chat support, customer service concerns, photo reviewing for a lime scooter company, Instagram sales managing and customer support, social media moderating/posting, website and app's reviews, data entry and online researching, website researching, lead generations prospecting, E-commerce virtual assistant, customer support for a Meditation App and customer service assistant for an Instagram Opal business. I also have experienced being a Team Manager, leading a group consists of 8 people lead prospecting for e-commerce businesses. About the clients that I have worked with, they came from different industries like procurement, consumer, transportation, writing services, yoga/meditation apps and mostly, E-commerce. I was able to run their businesses or companies smoothly and they have been satisfied with the outcome of my work. I have also proven my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality.
The tools or websites that I have knowledge and experience are Jira, Tack, Zendesk, Freshdesk, Gorgias, Richpanel, Zoho CRM, HelpSpot, Zohomail, Webmail, Trello, Confluence, Shopify, Dropify, Monta, Recharge, Sticky.io Adobe Premier Pro, Later.com, Hootsuite, Calendly, Google Drive Apps, social media accounts like Tiktok, Facebook, Twitter and Instagram.
I am also known by my clients for my strong work ethics and that I can work with minimal to no supervision and you can still count on an honest and high quality of work that I can provide.
Thank you for reading up to this point and for the opportunity to work with you. I promise that once you hired me, I am bound to give my 101% of my ability to make your business or company succeed.
🔥 Why HIRE ME?
● Exceptional English communication skills (verbal and written)
● Extensive knowledge of best customer service practices
● Willingness to go above and beyond for customer satisfaction
● Built long-term relationships with clients through integrity and exceptional value
Sounds like what you need?
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Work history
Work history
Customer Service Expert for Email and Chat Support
Jun 12, 2024
-
Jul 20, 2024
Private earnings
Customer Support
Jun 13, 2022
-
May 24, 2024
No feedback given
Private earnings
Email/Chat support for Mindfulness/Meditation apps developer
Aug 24, 2022
-
Apr 26, 2023
"It was great to work with Rose Ann and we are very happy to recommend her to other employers."
Private earnings
Customer Service Rep + Interactive Mapping
Jul 8, 2021
-
Apr 12, 2023
Private earnings
Simple job to send out emails to generic domain name businesses
Oct 9, 2019
-
Nov 6, 2021
No feedback given
Private earnings
Reply to FB Post Comments
Mar 19, 2020
-
Nov 1, 2021
Private earnings
Private Job
Feb 13, 2020
-
Dec 23, 2020
No feedback given
Private earnings
Cleaning Facebook
Oct 8, 2019
-
Oct 19, 2020
No feedback given
Private earnings
Compliance Photo Review and Data Entry
Nov 3, 2018
-
Aug 17, 2019
"Ann was great! Thank you so much for everything!"
Private earnings
Customer Support Advocate
May 30, 2018
-
Dec 31, 2018
"Thank you for all your contributions to TPH!"
Private earnings
Customer Service Representative
Feb 12, 2025
-
Present
Job in progress
Private earnings
Customer Service Expert for Email and Chat Support
Dec 9, 2024
-
Present
Job in progress
Private earnings
Social Media Moderation & Support
Jun 10, 2024
-
Present
Job in progress
Private earnings
Customer service for social media and email.
Aug 17, 2023
-
Present
Job in progress
Private earnings
Customer Service eCommerce Store
Aug 3, 2023
-
Present
Job in progress
Private earnings
Virtual assistant needed (emails, social media posts)
Jun 5, 2019
-
Present
Job in progress
Private earnings
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Skills
Skills
- Health & Wellness
- Zendesk
- Zoho CRM
- Shopify
- Email Support
- HootSuite
- Online Chat Support
- Post Scheduling
- Jira
- Adobe Premiere Pro
- Social Media Management
- Atlassian Confluence
- Virtual Assistance
- Stripe
- Gorgias