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Nneamaka U. Status: Offline
Warri, Nigeria
100% Job Success
Top Rated

Telehealth | Virtual Healthcare Assistant | Patient Support

"Nneamaka performed at her best as an Executive Assistant/Sales Representative she has excellent communication skills, a great work ethic, is able to collaborate with her teammates, and surely is a hard worker. . . Upwork Client-Yittbox Agency, USA I am impressed by Nneamaka's attention to detail and professionalism. She has helped me with a variety of tasks, including project management, customer support, and event planning. She is reliable, responsive, and an excellent communicator" Stephanie I. | Content Writer "Nneamaka worked as a customer service representative for my business and she was very friendly and provided high-quality professional service to my customers and took great pride in ensuring a positive overall customer experience. While she was with us. she proved herself to be an asset and I strongly recommend her for the role she's applying for "- Aliu Tayo B, Field Service Engineer These are a few of my feedback Are you tired of poor customer service hurting your business? Do you struggle with: - Long response times and frustrated customers? - High ticket volumes and resolution delays? - Negative reviews and damaged reputation? - Inefficient communication channels and lost sales? As a seasoned customer service representative with over a decade of experience across several key areas in the BPO industry serving US, Canadian, and Australian clients in several key areas including Customer Support, Project Management, and Client/Customer Support and Account Management and , healthcare and Sales, I understand these pain points and offer tailored solutions: - Prompt and personalized support via phone, email, chat, and social media - Efficient issue resolution, reducing response times by up to 50% - Positive customer experiences, driving loyalty and 5-star reviews - Streamlined communication processes, boosting sales and customer satisfaction Tools I Expertly Use: - Helpdesk software: Zendesk, Freshdesk, HelpScout - CRM systems: Salesforce, HubSpot - Communication platforms: Intercom, Slack, Microsoft Teams - Ticketing systems: JIRA, Trello - E-commerce platforms: Shopify, WooCommerce, BigCommerce -Hipaa Compliance My Expertise: - Multichannel support (phone, email, chat, social media) - Conflict resolution and de-escalation - Customer retention and loyalty strategies - Order management and fulfillment - Product knowledge and troubleshooting What You Can Expect: - Timely and professional communication - Proactive issue resolution and follow-up - Customized support tailored to your business needs - Regular performance reports and insights Certifications/Skills: - Upwork Customer Service certification - Diploma in customer Support - International English Language Testing Examination - IELTS - Virtual Assistance Certification Availability Full-time, Part-time Flexible Let's Work Together!
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You will get a structured and systematic Project Management plan

From $500
3 days delivery

Testimonials

Endorsements from past clients

"I am impressed by Nneamaka's attention to detail and professionalism. She has helped me with a variety of tasks, including project management, customer support, and event planning. She is reliable, responsive, and an excellent communicator"

Stephanie I. | Content Writer
Content Writing Dec 2022

Verified

"She worked as customers service representative Nneamaka worked as a customer service representative for my business and she was very friendly and provided high quality professional service to my customers and took great pride in ensuring a positive overall customer experience. While she was with us.she proved herself to be an assetsnd I strongly recommend her for the role she's applying for"

Aliu Tayo B. | Field Service Engineer
Customer Service Representative Nov 2022

Verified

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