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Gabriel G.

Gabriel G.

Managua, Nicaragua
Rising Talent

Recruiter Specialist, Telemarketing and Sales, Customer Service Expert

I’m a Customer Service agent, Sales agent, Administrative assistance, Lead generator, Quality Analyst, Recruitment Specialist. I Had been working in the Customer Service and BPO industry for more than 10 years, I love to be with my families and babies, read books, travel around my country with my family living great experiences, know new cultures, always enjoy myself with my family. Skills Summary My first experience was in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Mac. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents. I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry. In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special request, recruitment process. In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly report to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report. As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, the positive mentality, the great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this. Top Skills: Customer Service – over 5 years in Capital one, AmeriGas, Administrative assistance- over 2 years in Tree Casa Resort. Lead generator – 1 year in1800dentist. Sales – over 4 years in Dimar Nicaragua and Safe Credit Solutions. Work Experience: Customer service Representative – BPO Industry Technical Support – BPO Industry Operation Manager – Hospitality Industry Sales agent Senior – Credit Repair Industry Lead Generator – Healthcare Industry Tech Skills: CRM Suites. Word. Google Doc. Microsoft. Office. Project Management Software. VoIP Systems. Softphone. Amazon Connect. English Proficiency: …I’d rate my English skills as follows: – Speaking: 4/ 5 – I can talk and have a conversation – Writing: 4 / 5 – I have all the experience to send emails and have conversations with someone by chat or email – Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert. My English Test Scores: – EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient Aditional Skills: Public Relations CRM & Bookkeeping Customer Support Digital Marketing (General) E-mail Marketing & Automation (General) General Administrative Experience Marketing Support Sales
Rating is 4.55 out of 5.
4.55 May 23, 2022 - Sep 19, 2022

"Gabriel did a good job hiring candidates for us this year. We are happy with his results and would recommend him to others. Will contact him when work starts to pick up again for our company."

Private earnings
Rating is 5 out of 5.
5.00 Jun 13, 2022 - Jun 26, 2022

"It's been pleasure working with Gabriel."

Private earnings
Rating is 5 out of 5.
5.00 Dec 22, 2021 - Feb 27, 2022

"Gabriel was incredibly helpful. We hired him to help us hire blue collar labor for shift work. It was peak pandemic hiring shortages and Gabriel acted as top of funnel for our managers. Hiring is a numbers game. Gabriel filtered through countless resumes to give our managers time to focus elsewhere and screened interviews up to the final interview. Incredibly helpful. As we need this work done again during periods of growth, we will come back to Gabriel."

Private earnings
Gabriel G. has more jobs. Create an account to review them

Skills

Gabriel G.

Gabriel G.

Managua, Nicaragua
Rising Talent
4
Total Jobs
1,109
Total Hours

Recruiter Specialist, Telemarketing and Sales, Customer Service Expert

Specializes in
I’m a Customer Service agent, Sales agent, Administrative assistance, Lead generator, Quality Analyst, Recruitment Specialist. I Had been working in the Customer Service and BPO industry for more than 10 years, I love to be with my families and babies, read books, travel around my country with my family living great experiences, know new cultures, always enjoy myself with my family. Skills Summary My first experience was in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Mac. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents. I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry. In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special request, recruitment process. In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly report to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report. As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, the positive mentality, the great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this. Top Skills: Customer Service – over 5 years in Capital one, AmeriGas, Administrative assistance- over 2 years in Tree Casa Resort. Lead generator – 1 year in1800dentist. Sales – over 4 years in Dimar Nicaragua and Safe Credit Solutions. Work Experience: Customer service Representative – BPO Industry Technical Support – BPO Industry Operation Manager – Hospitality Industry Sales agent Senior – Credit Repair Industry Lead Generator – Healthcare Industry Tech Skills: CRM Suites. Word. Google Doc. Microsoft. Office. Project Management Software. VoIP Systems. Softphone. Amazon Connect. English Proficiency: …I’d rate my English skills as follows: – Speaking: 4/ 5 – I can talk and have a conversation – Writing: 4 / 5 – I have all the experience to send emails and have conversations with someone by chat or email – Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert. My English Test Scores: – EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient Aditional Skills: Public Relations CRM & Bookkeeping Customer Support Digital Marketing (General) E-mail Marketing & Automation (General) General Administrative Experience Marketing Support Sales
Rating is 4.55 out of 5.
4.55 May 23, 2022 - Sep 19, 2022

"Gabriel did a good job hiring candidates for us this year. We are happy with his results and would recommend him to others. Will contact him when work starts to pick up again for our company."

Private earnings
Rating is 5 out of 5.
5.00 Jun 13, 2022 - Jun 26, 2022

"It's been pleasure working with Gabriel."

Private earnings
Rating is 5 out of 5.
5.00 Dec 22, 2021 - Feb 27, 2022

"Gabriel was incredibly helpful. We hired him to help us hire blue collar labor for shift work. It was peak pandemic hiring shortages and Gabriel acted as top of funnel for our managers. Hiring is a numbers game. Gabriel filtered through countless resumes to give our managers time to focus elsewhere and screened interviews up to the final interview. Incredibly helpful. As we need this work done again during periods of growth, we will come back to Gabriel."

Private earnings
Gabriel G. has more jobs. Create an account to review them

Skills

More than 30 hrs/week

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