Ufuoma P.
LagosNigeria

Experienced Senior Customer Relations Executive/ Digital Marketing

• I am a customer service relations professional with competent skills in problem solving, listening to understand the need behind the need of the customer, clear and concise, speak in simple language, give right information, respectful and coherent. • My experience over the years has taught me that customer's objection is not a definite No. That it is an opportunity to turn a definite No to a potential Yes. • My recent promotion in my place of work is my biggest achievement, from a customer service representative to a Senior Customer Relations Executive. • My best qualities and skills are ability to work with people at all level, a goal getter, like to solve problems, attention to details, good organizational skills, teachable, always ready to learn, humble, good team player, open to correction and more. • I am eager to bring my skills and passion to your team. Let's collaborate to achieve your business goals! • Over ten years of dedicated experience in customer service, ensuring exceptional customer satisfaction through empathetic communication and problem-solving. • Certified Customer Service Executive: Acknowledged for consistently delivering exceptional customer service, earning certifications in empathetic listening and recognition as an Expert in the Kia Service Advisor Recognition Program. • Digital Marketing and Web Design Enthusiast: Currently pursuing a program in digital marketing and web design to stay at the forefront of industry trends and provide innovative solutions.

Skills

  • Employee Motivation
  • Tracking Goals Setup
  • Communication Skills
  • Interpersonal Skills
  • Organizational Development
  • Email Communication